Broad Functions: Supervises volunteer ushers. Assists House Managers and Patron Services Managers while continuing to focus on excellent internal and external customer service.
Duties and Responsibilities:
1. Supervises, trains and motivates the volunteer ushers assigned to their area. Takes necessary steps to engage the volunteers and clarifies the role and expectations of the volunteers in cooperation with the House Managers.
2. Punches in, ready to work, in designated uniform, at the scheduled arrival time.
3. Directs patron to the proper aisle and usher that will assist the patron to their seat.
4. Ensures that a proper number of prompters are available for their assigned area and assists in stuffing them, or coordinating the stuffing of prompters as needed. Directs and assists volunteers in the stuffing of prompters.
5. Directs and assists volunteers with Ticket Scanning procedures as assigned.
6. Enforces any seating holds in accordance with the performance company’s mandates and is responsible for making this hold as pleasant of an experience for the patron as possible (offer a prompter, explain the reason for a hold, etc.). Engages volunteer ushers’ support and assistance in enforcing holds.
7. Handles patron problems such as duplicate seating, as well as patron complaints, in accordance with Bushnell policy.
8. Handles accident situations, using first aid if necessary, and securing as much information as possible. Notifies Patron Services Manager for assistance.
9. Takes an integral part in emergency evacuation procedures.
10. Aids in the security of the hall (e.g., keeps patrons from standing in the aisle or on seats, etc.).
11. Fills out all necessary floor report forms and turns in to Patron Services Manager at the end of the event.
12. Collects all lost articles found by the ushers and turns them in to the House Manager at the end of the event.
13. Closes their area after a performance by verifying that there are no patrons on the floor, either in the seating area, bathrooms, or elsewhere on the floor.
14. Stays informed and educated on policy and procedural changes through attendance at mandatory Front of House staff meetings
15. Responsible for peer training as applicable.
16. Fulfills a scheduling requirement of at least two shifts per month.
Education and/or Experience:
2-3 years of related experience and/or training preferred. Experience in performing arts or entertainment a plus. High school graduate or equivalent, College experience desired.
The above statements are intended to describe some specific duties and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Please submit resumes to:
The Bushnell Human Resources Department
166 Capitol Avenue
Hartford, CT 06106
Or email to: jobs@bushnell.org
The Bushnell is a Not-For-Profit, Equal Opportunity Employer, proud to serve Connecticut and its citizens
Duties and Responsibilities:
1. Supervises, trains and motivates the volunteer ushers assigned to their area. Takes necessary steps to engage the volunteers and clarifies the role and expectations of the volunteers in cooperation with the House Managers.
2. Punches in, ready to work, in designated uniform, at the scheduled arrival time.
3. Directs patron to the proper aisle and usher that will assist the patron to their seat.
4. Ensures that a proper number of prompters are available for their assigned area and assists in stuffing them, or coordinating the stuffing of prompters as needed. Directs and assists volunteers in the stuffing of prompters.
5. Directs and assists volunteers with Ticket Scanning procedures as assigned.
6. Enforces any seating holds in accordance with the performance company’s mandates and is responsible for making this hold as pleasant of an experience for the patron as possible (offer a prompter, explain the reason for a hold, etc.). Engages volunteer ushers’ support and assistance in enforcing holds.
7. Handles patron problems such as duplicate seating, as well as patron complaints, in accordance with Bushnell policy.
8. Handles accident situations, using first aid if necessary, and securing as much information as possible. Notifies Patron Services Manager for assistance.
9. Takes an integral part in emergency evacuation procedures.
10. Aids in the security of the hall (e.g., keeps patrons from standing in the aisle or on seats, etc.).
11. Fills out all necessary floor report forms and turns in to Patron Services Manager at the end of the event.
12. Collects all lost articles found by the ushers and turns them in to the House Manager at the end of the event.
13. Closes their area after a performance by verifying that there are no patrons on the floor, either in the seating area, bathrooms, or elsewhere on the floor.
14. Stays informed and educated on policy and procedural changes through attendance at mandatory Front of House staff meetings
15. Responsible for peer training as applicable.
16. Fulfills a scheduling requirement of at least two shifts per month.
Education and/or Experience:
2-3 years of related experience and/or training preferred. Experience in performing arts or entertainment a plus. High school graduate or equivalent, College experience desired.
The above statements are intended to describe some specific duties and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Please submit resumes to:
The Bushnell Human Resources Department
166 Capitol Avenue
Hartford, CT 06106
Or email to: jobs@bushnell.org
The Bushnell is a Not-For-Profit, Equal Opportunity Employer, proud to serve Connecticut and its citizens