Broad Functions: Responsible for on-site event management for all patron areas with attention to excellence in customer service (internal and external), Front of House and volunteer relations, community building and patron safety/security.
Working Hours: Evenings and weekends, some daytime
Duties and Responsibilities:
• On-site and direct supervision of House Managers, Floor Directors, Customer Relations Assistants and volunteers during events.
• Manages Front of House staff through motivation, the development of staff abilities, and discipline.
• Fulfills administrative duties to include staff scheduling, evaluating, and event reporting.
• Communicates and meets regularly with Front of House Operations Manager and Volunteer Management in an effort to analyze, review, and continue to foster Front of House / volunteer relations and management (i.e. ongoing training, changes to policies and procedure, kudos).
• Oversees event protocol to include ticket scanning protocol, house opening, curtain rising/holding and evacuation situations.
• Serves as on-site Patron Service Manager, assessing patron service complaints for appropriate and timely reply and resolution.
• Maintains ongoing verbal and written communication (work orders) with building superintendents for facility related problems.
• Collaborates with Max Catering Management to ensure smooth operations with regard to patron service during events.
• Works closely with Front of House Operations Manager and maintains communication through regular meetings and the filing of appropriate event reports.
• Maintains strong working relationship with USA Security in order to protect the overall safety and security of the facility and all patrons.
Assigned Tasks:
• Reviews and communicates event and house specific information (run times, holds, programs, inserts, attendance) to all Front of House staff.
• Communicates with Facility Sales and Service staff regarding all non-performance based events.
• Oversees facility opening preparations, to include ticket scanning pre-show checklist.
• Reports building problems (HVAC, lighting, cleanliness, fixtures, room conditions, etc), communicating either via internal radio or via work order.
• Receives and reviews House Manager, Floor Director, Customer Relations Assistant reports and checks for accuracy of documentation.
• Completes Incident Forms and investigations as necessary.
• Reports/addresses suspicious or dangerous activity, using security staff as necessary.
• Clears and closes assigned performance space, communicating appropriately with security and building management personnel.
Education and/or Experience:
College degree desired. 3-5 years of related experience and/or training preferred. Experience in performing arts or entertainment a plus
The above statements are intended to describe some specific duties and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Please submit resumes to:
The Bushnell Human Resources Department
166 Capitol Avenue
Hartford, CT 06106
Or email to: jobs@bushnell.org
The Bushnell is a Not-For-Profit, Equal Opportunity Employer, proud to serve Connecticut and its citizens
Working Hours: Evenings and weekends, some daytime
Duties and Responsibilities:
• On-site and direct supervision of House Managers, Floor Directors, Customer Relations Assistants and volunteers during events.
• Manages Front of House staff through motivation, the development of staff abilities, and discipline.
• Fulfills administrative duties to include staff scheduling, evaluating, and event reporting.
• Communicates and meets regularly with Front of House Operations Manager and Volunteer Management in an effort to analyze, review, and continue to foster Front of House / volunteer relations and management (i.e. ongoing training, changes to policies and procedure, kudos).
• Oversees event protocol to include ticket scanning protocol, house opening, curtain rising/holding and evacuation situations.
• Serves as on-site Patron Service Manager, assessing patron service complaints for appropriate and timely reply and resolution.
• Maintains ongoing verbal and written communication (work orders) with building superintendents for facility related problems.
• Collaborates with Max Catering Management to ensure smooth operations with regard to patron service during events.
• Works closely with Front of House Operations Manager and maintains communication through regular meetings and the filing of appropriate event reports.
• Maintains strong working relationship with USA Security in order to protect the overall safety and security of the facility and all patrons.
Assigned Tasks:
• Reviews and communicates event and house specific information (run times, holds, programs, inserts, attendance) to all Front of House staff.
• Communicates with Facility Sales and Service staff regarding all non-performance based events.
• Oversees facility opening preparations, to include ticket scanning pre-show checklist.
• Reports building problems (HVAC, lighting, cleanliness, fixtures, room conditions, etc), communicating either via internal radio or via work order.
• Receives and reviews House Manager, Floor Director, Customer Relations Assistant reports and checks for accuracy of documentation.
• Completes Incident Forms and investigations as necessary.
• Reports/addresses suspicious or dangerous activity, using security staff as necessary.
• Clears and closes assigned performance space, communicating appropriately with security and building management personnel.
Education and/or Experience:
College degree desired. 3-5 years of related experience and/or training preferred. Experience in performing arts or entertainment a plus
The above statements are intended to describe some specific duties and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Please submit resumes to:
The Bushnell Human Resources Department
166 Capitol Avenue
Hartford, CT 06106
Or email to: jobs@bushnell.org
The Bushnell is a Not-For-Profit, Equal Opportunity Employer, proud to serve Connecticut and its citizens