Broad Functions: Assists in on-site event management for all patron/public areas with attention to excellence in customer service (internal and external), community building and patron safety/security.
Duties and Responsibilities:
• Supervises Floor Directors/Customer Relations Assistants/volunteer staff during events (motivates, promotes safe and healthy environment, communicates upwardly for discipline and recognition).
• Communicates with Patron Services Manager, Senior Manager, Front of House Operations and Volunteer Services Manager regarding interaction with volunteers (i.e. ongoing training, changes to policies and procedure, kudos).
• Serves as customer service liaison, using Box Office and Customer Relations resources appropriately.
• Supports the Facility Sales and Service department by providing on-site reception/meeting/visiting merchandise services.
• Communicates and implements house opening, curtain rising/holding and evacuation situations to all Front of House staff. Coordinates the house opening with the appropriate head carpenter.
• Communicates with building superintendents for facility related problems.
• Files appropriate event documentation. Provides ongoing communication to Patron Services Manager & Senior Manager, Front of House Operations.
• Protects the overall safety and security of the facility and all patrons by reporting and addressing suspicious or dangerous activity, using security staff as necessary.
• Stays informed and educated on policy and procedural changes through attendance at mandatory Front of House meetings.
• Fulfills a scheduling requirement of at least two shifts per month.
Assigned Tasks:
• Reviews and communicates event and house specific information (run times, holds, programs, inserts, attendance, trouble seats, relocates, etc) to Front of House staff and volunteers.
• Provides on-site reception/meeting services by greeting and directing attendees, or assigning staff members as such.
• Coordinates financial settlement with merchandise vendors.
• Handles facility opening preparations, such as doors locked/opened, stanchions placed/removed, staff placement, and ticket scanning.
• Communicates house opening, curtain rising/holding and evacuation situations to all Front of House staff via internal radio system.
• Reports building problems (HVAC, lighting, cleanliness, fixtures, room conditions, etc), communicating either via internal radio or via work order.
• Reports/Addresses suspicious or dangerous activity, using security staff as necessary.
• Clears and closes assigned location, communicating appropriately with security and building management personnel.
Education and/or Experience:
2-3 years of related experience and/or training preferred. Experience in performing arts or entertainment a plus. High school graduate or equivalent, College experience desired.
The above statements are intended to describe some specific duties and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Please submit resumes to:
The Bushnell Human Resources Department
166 Capitol Avenue
Hartford, CT 06106
Or email to: jobs@bushnell.org
The Bushnell is a Not-For-Profit, Equal Opportunity Employer, proud to serve Connecticut and its citizens
Duties and Responsibilities:
• Supervises Floor Directors/Customer Relations Assistants/volunteer staff during events (motivates, promotes safe and healthy environment, communicates upwardly for discipline and recognition).
• Communicates with Patron Services Manager, Senior Manager, Front of House Operations and Volunteer Services Manager regarding interaction with volunteers (i.e. ongoing training, changes to policies and procedure, kudos).
• Serves as customer service liaison, using Box Office and Customer Relations resources appropriately.
• Supports the Facility Sales and Service department by providing on-site reception/meeting/visiting merchandise services.
• Communicates and implements house opening, curtain rising/holding and evacuation situations to all Front of House staff. Coordinates the house opening with the appropriate head carpenter.
• Communicates with building superintendents for facility related problems.
• Files appropriate event documentation. Provides ongoing communication to Patron Services Manager & Senior Manager, Front of House Operations.
• Protects the overall safety and security of the facility and all patrons by reporting and addressing suspicious or dangerous activity, using security staff as necessary.
• Stays informed and educated on policy and procedural changes through attendance at mandatory Front of House meetings.
• Fulfills a scheduling requirement of at least two shifts per month.
Assigned Tasks:
• Reviews and communicates event and house specific information (run times, holds, programs, inserts, attendance, trouble seats, relocates, etc) to Front of House staff and volunteers.
• Provides on-site reception/meeting services by greeting and directing attendees, or assigning staff members as such.
• Coordinates financial settlement with merchandise vendors.
• Handles facility opening preparations, such as doors locked/opened, stanchions placed/removed, staff placement, and ticket scanning.
• Communicates house opening, curtain rising/holding and evacuation situations to all Front of House staff via internal radio system.
• Reports building problems (HVAC, lighting, cleanliness, fixtures, room conditions, etc), communicating either via internal radio or via work order.
• Reports/Addresses suspicious or dangerous activity, using security staff as necessary.
• Clears and closes assigned location, communicating appropriately with security and building management personnel.
Education and/or Experience:
2-3 years of related experience and/or training preferred. Experience in performing arts or entertainment a plus. High school graduate or equivalent, College experience desired.
The above statements are intended to describe some specific duties and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Please submit resumes to:
The Bushnell Human Resources Department
166 Capitol Avenue
Hartford, CT 06106
Or email to: jobs@bushnell.org
The Bushnell is a Not-For-Profit, Equal Opportunity Employer, proud to serve Connecticut and its citizens