IT Hospitality Support Engineer - Fidelio at jra in Miramar, FL

IT Property Management Systems Support Engineer

Scope of work:
Production support of shipboard Property Management Systems (Fidelio, Encore, TTG)
Will be assigned as resource for shipboard projects (upgrades, NewBuilds, enhancements), requiring server/application builds in our lab environments and on site shipboard deployments
Participate in User Acceptance Testing ;
Test and certify version updates received from system vendor ;
Maintenance and general ownership of application (roadmaps, analyze trends in support, etc.)

Required skills
Experience in supporting packaged applications ; Experience with Property Management Systems (Fidelio, Encore and/or TTG preferred) ; Linux Experience helpful ; Analytical skills ; Incident/Problem resolution skills ; hospitality/hotel IT experience;

Preferred Skills:
Experience with MS SQL and/or Oracle ; Experience with Fidelio Cruise modules ; Cruise industry/hospitality experience preferred ; 2/3 years of field experience; Ability to use Crystal Reports

BS Degree in Computer Science

Required Certifications:

Travel Description:
30% travel required for shipboard projects/support - Domestic and International