Corporate Aftermarket Manager at GenStaffing in Oxford, PA

Purpose:
Leads the organization’s Aftermarket business efforts in alignment with the organization’s financial and operational objectives to maximize profitability
Responsibilities:
• Develops and implements the Aftermarket Strategic business Plan for the organization
• Develops and maintains effective Parts and Service Department processes to ensure internal and external customer satisfaction
• Creates and monitors annual Parts and Service Department goals and budget in alignment with the organization’s financial and operational objectives
• Develops and executes Parts and Service marketing plan and monitors to ensure achievement of established goals
• Manages the organization’s Customer Satisfaction Program
• Develops and implements the parts and Service Department employee incentive bonus compensation plans
• Assists in recruiting, staffing and employee development activities for employees reporting to this position
Experience, Education, Skills and Knowledge
• 5+ years experience managing Service or Parts Department operations in an agriculture equipment dealership or related setting
• 3+ years experience working in Service or Parts Department operations in an agriculture equipment dealership or related setting
• Ability to use standard desktop load applications such as Microsoft Office and internet applications
• Very familiar with agriculture and competitive products
• Ability to write and speak effectively to individuals and groups
• Ability to analyze and interpret internal reports
• Excellent understanding of financial principles and metrics relative to parts and Service Department operations
• Bachelor’s degree