Department: Corporate Services
Job Title: IT Support Specialist
Pay Range: $36k - $60k/yr
Company info:
NEXGRILL INDUSTRIES, INC. established a sales and merchandising office in California in 1993. We have started with the initial concept, that of supplying the finest Indoor and Outdoor Furniture, Seasonal Products, and Hardware Products.
NEXGRILL INDUSTRIES, INC. is very proud to be a major supplier to several National and International companies which include Lowe’s, Sam’s Club, Home Depot, Costco Wholesale, Sears, Lowe’s Canada, Canadian Tire, and many others. We also have great pride in bringing the best values in upscale, mid-range, and professional products.
Today, NEXGRILL INDUSTRIES, INC. is considered an expert in the fabrication of stainless steel, cast aluminum, cast iron, porcelain, and alternate material products. Our core product lines are gas grills and patio heaters at all price points. We currently hold licenses for brands that can be used on outdoor cooking appliances, outdoor cooking accessories, and outdoor heating appliances. We look forward to capturing consumers with our competitive pricing and high quality products.
Job Description:
- Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
- Oversee the daily performance of computer systems.
- Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
- Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.
- Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
- Develop training materials and procedures, and/or train users in the proper use of hardware and software.
- Refer major hardware or software problems or defective products to vendors or technicians for service.
- Prepare evaluations of software or hardware, and recommend improvements or upgrades.
- Read trade magazines and technical manuals, and attend conferences and seminars to maintain knowledge of hardware and software.
- Answer users' inquiries regarding computer software and hardware operation to resolve problems.
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Conduct office automation feasibility studies, including workflow analysis, space design, and cost comparison analysis.
Requirements:
- 1 - 2 years of technical support experience.
- Bachelor’s Degree or IT related diploma.
- Strong knowledge of Microsoft Server 2012, Exchange 2013, Office 2010/2013, network diagnostic tools, Microsoft Exchange 2000/03, Active Directory, DHCP and VPN troubleshooting.
- Experience supporting laptops, PDAs and wireless devices.
- Familiar with remote access tools and Remedy or other call tracking software.
- Ecommerce background or experience a plus.
- Excellent written and verbal communication skills.
- Must possess exceptional problem solving, critical thinking and analytical skills to troubleshoot and resolve project issues and challenges.
- Strong attention to detail and deadline orientated.
- Strong teamwork and interpersonal skills.
- Must be accustomed to working on various issues simultaneously and ensuring the integrity of each project.
- Chinese bilingual is a plus.
- Legal work status in the U.S.
Employee Benefits:
We offer our full-time employees great health insurance coverage with 100% paid premium. Our dental and vision plans are voluntary with low group rates. After two years with the company, employees will receive life insurance and long-term disability insurance. All full-time employees also enjoy generous sick and vacation days, holiday pays, and employee assistance program that provide 24-hr support for all life-work issues and 3 free face-to-face counseling sessions per year.
Job Title: IT Support Specialist
Pay Range: $36k - $60k/yr
Company info:
NEXGRILL INDUSTRIES, INC. established a sales and merchandising office in California in 1993. We have started with the initial concept, that of supplying the finest Indoor and Outdoor Furniture, Seasonal Products, and Hardware Products.
NEXGRILL INDUSTRIES, INC. is very proud to be a major supplier to several National and International companies which include Lowe’s, Sam’s Club, Home Depot, Costco Wholesale, Sears, Lowe’s Canada, Canadian Tire, and many others. We also have great pride in bringing the best values in upscale, mid-range, and professional products.
Today, NEXGRILL INDUSTRIES, INC. is considered an expert in the fabrication of stainless steel, cast aluminum, cast iron, porcelain, and alternate material products. Our core product lines are gas grills and patio heaters at all price points. We currently hold licenses for brands that can be used on outdoor cooking appliances, outdoor cooking accessories, and outdoor heating appliances. We look forward to capturing consumers with our competitive pricing and high quality products.
Job Description:
- Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
- Oversee the daily performance of computer systems.
- Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
- Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.
- Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
- Develop training materials and procedures, and/or train users in the proper use of hardware and software.
- Refer major hardware or software problems or defective products to vendors or technicians for service.
- Prepare evaluations of software or hardware, and recommend improvements or upgrades.
- Read trade magazines and technical manuals, and attend conferences and seminars to maintain knowledge of hardware and software.
- Answer users' inquiries regarding computer software and hardware operation to resolve problems.
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Conduct office automation feasibility studies, including workflow analysis, space design, and cost comparison analysis.
Requirements:
- 1 - 2 years of technical support experience.
- Bachelor’s Degree or IT related diploma.
- Strong knowledge of Microsoft Server 2012, Exchange 2013, Office 2010/2013, network diagnostic tools, Microsoft Exchange 2000/03, Active Directory, DHCP and VPN troubleshooting.
- Experience supporting laptops, PDAs and wireless devices.
- Familiar with remote access tools and Remedy or other call tracking software.
- Ecommerce background or experience a plus.
- Excellent written and verbal communication skills.
- Must possess exceptional problem solving, critical thinking and analytical skills to troubleshoot and resolve project issues and challenges.
- Strong attention to detail and deadline orientated.
- Strong teamwork and interpersonal skills.
- Must be accustomed to working on various issues simultaneously and ensuring the integrity of each project.
- Chinese bilingual is a plus.
- Legal work status in the U.S.
Employee Benefits:
We offer our full-time employees great health insurance coverage with 100% paid premium. Our dental and vision plans are voluntary with low group rates. After two years with the company, employees will receive life insurance and long-term disability insurance. All full-time employees also enjoy generous sick and vacation days, holiday pays, and employee assistance program that provide 24-hr support for all life-work issues and 3 free face-to-face counseling sessions per year.