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Service Engineer / Tech at The DAKO Group in Farmington, MI

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Our Farmington Hills, MI customer is seeking an experienced Service Engineer/Tech for a direct hire position at a hourly wage range of $28-32. Will report directly to the Service Manager/Mfg. Manager.

Plans and coordinates activities concerned with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties

Typical Duties:
(Included but not be limited to the preparation of the following)
• Installs new or modified equipment at customers’ facility to ensure full functionality according to specifications
• Reviews performance reports and documentation from customers and field representatives, and inspects malfunctioning or damaged product to determine nature and scope of problem
• Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action
• Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs
• Provides on-site technical assistance to help troubleshoot and repair equipment
• Maintains records of performance reports
• Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems
• Develops service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of the product
• Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer

Education/Experience:
• Associate’s degree (A.A.) or equivalent from 2 year college or technical school; or 6-12 months related experience and/or training; or equivalent combination of education and experience
• Must have experience with mechanical and electrical repair/service coupled with being able to program Fanuc OR Siemens controls.
• Identifies and resolves problems in a timely manner
• Gathers and analyzes information skillfully and develops alternative solutions
• Works well in group problem solving situations
• Manages difficult or emotional customer situations
• Responds promptly to customer needs
• Solicits customer feedback to improve service
• Basic knowledge of company products
• Commits to long hours of work when necessary to reach goals
• Available for extensive travel, both local and out-of-state job. Email into the customer to find out frequency of out-of-state travel, average length of out of state travel, and states they travel to.
• The characteristics described below are representative of those encountered while performing the essential functions of this position. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
o While performing duties of this job, would occasionally be required to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects, tools or controls.
o Must occasionally lift and/or move up to 25 pounds.
o Specific vision abilities required include close vision, distance vision, depth perceptions, and the ability to adjust focus.
o Overtime may be necessary as work load’s dictate. This may include weekdays, weekends and/or holidays.
o Job will generally be performed in an office environment, but may require travel to and visit a Client’s office, production facility or job site. Conditions will vary at each location, but the conditions listed above will generally apply.
o May be assigned to work at a Client’s office, facility or site for an extended period of time. Conditions will vary at each location, but the conditions listed above will generally apply.

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