The Warrior Transition Brigade (WTB) Receptionist shall be the first person a Warrior in Transition (WT) and his/her family members will see and will have a lasting impression of the Warrior Support Cell (WSC) and the WTB. A receptionist shall maintain a calm, courteous and professional demeanor at all times regardless of the customer’s behavior and therefore they shall possess the following skills: attentiveness, a well groomed appearance, initiative, loyalty, maturity, respect for confidentiality and discretion, a positive attitude and dependability, good interpersonal skills,-being courteous, professional, and helpful. Receptionists shall answer telephones, route and screen phone calls, greet customers, respond to inquiries, and provide general information about the WSC.
• The following are key duties a Receptionist shall perform:
o Assist customers with completing basic forms prior to sending them to see the primary section;
o Ensure each customer has required supporting documents such as orders, DA 31-Leave Form (Request and Authority for Leave), and or other documents;
o Assist with clerical duties such as general filing, shredding and typing correspondences ;
o Answer telephone calls in a professional manner;
o Provide map of installation and the WTB organizational structure;
o Respond to emails and voice mails;
o Attend required training within the WTB;
o Receive customers, visitors and telephone calls to the WSC, using good judgment to answer questions and resolve issues or tactfully refer to appropriate staff as required;
o Draft and prepare routine correspondence, type documents in final form in appropriate military format, ensuring correct grammar and spelling for government review and signature;
o Attend meetings upon government request;
o Be identified as contractor employee;
o Shall not obligate or commit the government;
o File documents and memos in accordance with DA system;
o Scan documents into PDF format, prepare Power Point presentations, and conduct literature searches as requested by government;
o Enter data into Department of the Army database (eMILPO, TOPMIS, etc.) and other local databases (MODS, MMTS, GWOT);
o Compose citations and prepare certificates and awards for government review and signature;
o Prepare and distribute monthly departmental calendar;
o Book appointments in department’s on-line calendar.
Requirements • Knowledge and experience with software packages to include but not limited to Microsoft Office; Power Point, Microsoft Word, Excel and current e-mail system.
• Professional oral and written communication skills as well as in person and telephone.
• Organizational and time management skills.
• Ability to operate and troubleshoot office equipment to include photocopiers, fax machines, laser printers, computers and scanners.
• Adaptability and flexibility to short suspense’s and project turnaround.
Physical Requirements:
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
General Office Demands:
Must be able to operate general office equipment including but not limited to: computer, phones and related media and information devices on most or all workdays
Ability to communicate and interact with others, both in person and/or by telephone to conduct business
Working under time pressure
Working rapidly for long periods to meet deadlines
Must be able to travel as needed and adhere to AFSC travel policies and procedures.
Physical requirements can typically be characterized as sedentary: work involves exerting up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Major Job activities and mental requirements:
Multiple concurrent tasks
Ability to perform under stress
Reading and comprehension
Writing
Problem solving
Confidentiality
Customer contact
Our Equal Employment Opportunity Policy:
Armed Forces Services Corporation (AFSC) is an equal opportunity employer. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
• The following are key duties a Receptionist shall perform:
o Assist customers with completing basic forms prior to sending them to see the primary section;
o Ensure each customer has required supporting documents such as orders, DA 31-Leave Form (Request and Authority for Leave), and or other documents;
o Assist with clerical duties such as general filing, shredding and typing correspondences ;
o Answer telephone calls in a professional manner;
o Provide map of installation and the WTB organizational structure;
o Respond to emails and voice mails;
o Attend required training within the WTB;
o Receive customers, visitors and telephone calls to the WSC, using good judgment to answer questions and resolve issues or tactfully refer to appropriate staff as required;
o Draft and prepare routine correspondence, type documents in final form in appropriate military format, ensuring correct grammar and spelling for government review and signature;
o Attend meetings upon government request;
o Be identified as contractor employee;
o Shall not obligate or commit the government;
o File documents and memos in accordance with DA system;
o Scan documents into PDF format, prepare Power Point presentations, and conduct literature searches as requested by government;
o Enter data into Department of the Army database (eMILPO, TOPMIS, etc.) and other local databases (MODS, MMTS, GWOT);
o Compose citations and prepare certificates and awards for government review and signature;
o Prepare and distribute monthly departmental calendar;
o Book appointments in department’s on-line calendar.
Requirements • Knowledge and experience with software packages to include but not limited to Microsoft Office; Power Point, Microsoft Word, Excel and current e-mail system.
• Professional oral and written communication skills as well as in person and telephone.
• Organizational and time management skills.
• Ability to operate and troubleshoot office equipment to include photocopiers, fax machines, laser printers, computers and scanners.
• Adaptability and flexibility to short suspense’s and project turnaround.
Physical Requirements:
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
General Office Demands:
Must be able to operate general office equipment including but not limited to: computer, phones and related media and information devices on most or all workdays
Ability to communicate and interact with others, both in person and/or by telephone to conduct business
Working under time pressure
Working rapidly for long periods to meet deadlines
Must be able to travel as needed and adhere to AFSC travel policies and procedures.
Physical requirements can typically be characterized as sedentary: work involves exerting up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Major Job activities and mental requirements:
Multiple concurrent tasks
Ability to perform under stress
Reading and comprehension
Writing
Problem solving
Confidentiality
Customer contact
Our Equal Employment Opportunity Policy:
Armed Forces Services Corporation (AFSC) is an equal opportunity employer. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.