Sr. Service Engineer
Peachtree City, GA 30269
1 Year Contract
This position requires 30% travel. This position is critical to the Service Department operations in providing the technical leadership and support for all of OEM customers. This position also provides significant technical guidance and direction to 3rd party service shop(s). Additionally, this position provides the key liaison for all departments and divisions for warranty service support with our Suppliers and 3rd party service shops.
PROBLEM-SOLVING/KNOW HOW: (complexity of problems and education/experience & other knowledge required)
• Four-year college degree in Electrical, Mechanical, Industrial Engineering or related technical field required.
• Minimum of five (5) years of related experience in Service or applicable experience (ex: troubleshooting and/or repair) required.
• Must have good understanding of Service improvement approaches and business practices.
• Must have financial skills to analyze and integrate business and technical aspects of the position.
• Must have knowledge of and demonstrated ability to perform assignments involving new technological products and/or equipment with mechanical, electrical, electronics and software aspects.
• Must have demonstrated leadership, organizational skills and business acumen.
• Must have a good understanding of electronic soldering standards, i.e. IPC or other similar standards.
• Must have a good understanding of a design and document change/configuration control/management system, such as Agile or other similar Design and Document Control/Management system.
• Proficiency with three of the various computer applications, such as:
o Word Processing and document drafting; such as MS Word or related applications.
o Data retrieval/extraction and data analysis tools; such as Access, Structured Query Language (SQL) or related applications.
o Presentation tools; such as MS PowerPoint or related applications.
o Spreadsheet creation and manipulation tools; such as MS Excel or related applications.
o Flow chart and process map creation and editing tools; such as Visio, or related applications.
• Preferred previous work experience and/or good understanding of documented processes and procedures, such as provided in a quality management system (QMS), i.e. ISO 9001, ISO 13485, etc.
• Specific experience in automotive electronics-manufacturing environment.
• Previous work experience in a cross-cultural, international environment.
Description:
• Provides technical and business support related to remanufacturing service operations including all service shops, fixturing, software, service manuals, procedures, equipment and training.
• Prepares metrics, data analysis.
• Drives and supports Internal and Independent Service Shops Improvement actions from the initial analysis through containment, root cause and permanent corrective action for the purpose of achieving highest quality, highest effectiveness, operational conformance to standards and customer satisfaction.
• Keeps appropriate team members and management informed of such activity.
• Works independently and acts as team leader on many tasks assigned.
• Develops readiness plan, coordinates schedules and activities with team members and assures that all new products are properly supported at all shops in a timely manner.
• Works with Design engineering, program management, manufacturing, quality, materials management, suppliers, and the service shops to effectively implement service readiness.
• With management guidance and coordination of other departments, formulates performance metrics and targets for operational performance of all service shops.
• Issues monthly reports and reviews with appropriate team members and management.
• Develops, enhances and implements operating procedures and methods. Coordinates with appropriate team members and management.
• Develops and implements training plans for all service operations. These plans are to be customized to address improvement and remedial actions as required.
• Develops fixed asset and expense items budgets in coordination with management to support required expenditures in support of service shops.
• Performs semi-annual service shop audits and drives a closed loop corrective action process to close all issues in a timely manner.
• Recommends corrective action for procedural, product or process deficiencies.
• Reviews current processes, procedures and methods and recommends improvements with detailed plans to accomplish.
• Works with customers to understand specific requirements and develops appropriate actions to support these requirements. Meets with customers as required to support needs and requests.
• Interprets, enforces, and complies with Company policies, procedures, and regulations.
• Prepares reports, charts, graphs, and other statistical information.
• Will initiate, recommend, or provide solutions through designated channels.
• Performs other related duties as assigned.
Peachtree City, GA 30269
1 Year Contract
This position requires 30% travel. This position is critical to the Service Department operations in providing the technical leadership and support for all of OEM customers. This position also provides significant technical guidance and direction to 3rd party service shop(s). Additionally, this position provides the key liaison for all departments and divisions for warranty service support with our Suppliers and 3rd party service shops.
PROBLEM-SOLVING/KNOW HOW: (complexity of problems and education/experience & other knowledge required)
• Four-year college degree in Electrical, Mechanical, Industrial Engineering or related technical field required.
• Minimum of five (5) years of related experience in Service or applicable experience (ex: troubleshooting and/or repair) required.
• Must have good understanding of Service improvement approaches and business practices.
• Must have financial skills to analyze and integrate business and technical aspects of the position.
• Must have knowledge of and demonstrated ability to perform assignments involving new technological products and/or equipment with mechanical, electrical, electronics and software aspects.
• Must have demonstrated leadership, organizational skills and business acumen.
• Must have a good understanding of electronic soldering standards, i.e. IPC or other similar standards.
• Must have a good understanding of a design and document change/configuration control/management system, such as Agile or other similar Design and Document Control/Management system.
• Proficiency with three of the various computer applications, such as:
o Word Processing and document drafting; such as MS Word or related applications.
o Data retrieval/extraction and data analysis tools; such as Access, Structured Query Language (SQL) or related applications.
o Presentation tools; such as MS PowerPoint or related applications.
o Spreadsheet creation and manipulation tools; such as MS Excel or related applications.
o Flow chart and process map creation and editing tools; such as Visio, or related applications.
• Preferred previous work experience and/or good understanding of documented processes and procedures, such as provided in a quality management system (QMS), i.e. ISO 9001, ISO 13485, etc.
• Specific experience in automotive electronics-manufacturing environment.
• Previous work experience in a cross-cultural, international environment.
Description:
• Provides technical and business support related to remanufacturing service operations including all service shops, fixturing, software, service manuals, procedures, equipment and training.
• Prepares metrics, data analysis.
• Drives and supports Internal and Independent Service Shops Improvement actions from the initial analysis through containment, root cause and permanent corrective action for the purpose of achieving highest quality, highest effectiveness, operational conformance to standards and customer satisfaction.
• Keeps appropriate team members and management informed of such activity.
• Works independently and acts as team leader on many tasks assigned.
• Develops readiness plan, coordinates schedules and activities with team members and assures that all new products are properly supported at all shops in a timely manner.
• Works with Design engineering, program management, manufacturing, quality, materials management, suppliers, and the service shops to effectively implement service readiness.
• With management guidance and coordination of other departments, formulates performance metrics and targets for operational performance of all service shops.
• Issues monthly reports and reviews with appropriate team members and management.
• Develops, enhances and implements operating procedures and methods. Coordinates with appropriate team members and management.
• Develops and implements training plans for all service operations. These plans are to be customized to address improvement and remedial actions as required.
• Develops fixed asset and expense items budgets in coordination with management to support required expenditures in support of service shops.
• Performs semi-annual service shop audits and drives a closed loop corrective action process to close all issues in a timely manner.
• Recommends corrective action for procedural, product or process deficiencies.
• Reviews current processes, procedures and methods and recommends improvements with detailed plans to accomplish.
• Works with customers to understand specific requirements and develops appropriate actions to support these requirements. Meets with customers as required to support needs and requests.
• Interprets, enforces, and complies with Company policies, procedures, and regulations.
• Prepares reports, charts, graphs, and other statistical information.
• Will initiate, recommend, or provide solutions through designated channels.
• Performs other related duties as assigned.