REPRODUCTIVE HEALTH SERVICES OF
PLANNED PARENTHOOD OF THE ST. LOUIS REGION AND SOUTHWEST MISSOURI
POSITION TITLE: Health Center Assistant - RHS
STATUS: Full Time, Part Time, PRN, Non-exempt
REPORTS TO: Surgical Services Coordinator
POSITION SUMMARY
Counseling, scheduling and screening of clients who are pregnant as to their options available including adoption, prenatal care, abortion and medical/social service referrals as appropriate. Thorough knowledge of quality reproductive and family planning information and comfortable in a surgical facility. Flexibility in hours requires weekend work. Excellent phone and verbal skills. Physical demands may include sitting at a desk for long periods of time.
PRIMARY DUTIES PERFORMED
• Genially greets client at front desk; determines nature of visit.
• Provides client with appropriate forms; receives from client and reads and reviews forms for completeness.
• Counsel clients, minors and their parents exploring options. Make prenatal, abortion and social agency referrals
• Prepares medical record for day’s visit: records needed data in record; attaches receipt to record.
• Obtains current financial status and establishes fee for services, including Medicaid and insurance eligibility.
• Enters accurate and complete data correctly into computer system(s) demographic, services and supplies
• Fiscal accountability - collects payment; correctly uses check and charge verification systems, follows deposit and close out procedures.
• Interviews and educates on wide variety of reproductive healthcare topics family planning, contraception, sexually transmitted diseases, Human Immunodeficiency Virus (HIV) prevention, education and testing.
• May conduct pregnancy tests and other lab tests as needed: educates client on all legal pregnancy options, gives referrals as needed.
• Answers phone calls, assesses client’s need; schedules appointments; addresses client concerns; documents such in chart.
• Resolves client concerns during visit; asks for help if needed.
• FOR QUALIFIED PROFESSIONALS: May provide 24 hour informed consent for abortion care under supervision of Medical Director
• FOR MEDICAL ASSISTANTS AND TRAINED PHLEBOTOMISTS: Draws blood following proper medical protocol and following all risk management procedures.
• FOR TRAINED MEDICAL ASSISTANTS ONLY: May provide Intramuscular injections as ordered by PPSLRSWMO Clinicians (MD, NP, CNP, CNM, APC) in accordance with PPFA/ PPSLRSWMO guidelines.
Including but not limited to
• DMPA
• Antibiotics
• Vaccines
• Rho(D)Immune Globulin
May be trained to assist with colposcopy, vasectomy, and/or abnormal lab follow-up
• Adhere to affiliate policies on professionalism, wait time on the phone, and the system for addressing client complaints.
• Participate in surgical center/affiliate efforts to achieve established productivity and revenue cycle goals.
• Ability to document in the electronic health record efficiently and accurately
RISK MANAGEMENT AND QUALITY ASSURANCE
• Documents in legible, accurate English all interactions with clients in corresponding medical records.
• Reports any unusual circumstances to health center coordinator and follows procedure as outlined in manual, memos, and other PP documents.
• Records accurately, if assigned, all lab results and findings in logbooks and/or computer.
• Follows the most recent PPFA/PPSLRSWMO/RHS medical standards and guidelines and ensures client is aware of individual follow up plan for medical service.
• Audits medical records for compliance with PPFA and PPSLRSWMO/RHS medical standards and guidelines.
• Cognizant and compliant with policies and procedures as outlined in PPSLRSWMO Medical Policy and Procedure Manual and in the PPFA manuals.
• Protects PPSLRSWMO/RHS and its assets from liability.
• Protects confidentiality of PPSLRSWMO/RHS clients, staff, volunteers, donors, Board, and all other areas of operation.
• Follows HIPAA privacy and security guidelines.
OTHER DUTIES AS DELEGATED (Applicable to FT/PT)
• Attends and serves on clinic/affiliate committees if directed
• If assigned to be the delegate in the absence of the SSC, performs duties outlined
• Contributes to the growth of RHS by working with the team on achieving goals
• During community outreach activities may represent PPSLRSWMO/RHS mission and goals to the public.
• Assists with training of new staff, volunteers, and/or interns
• Cooperates with representatives of other departments to achieve agency goals
• If trained, may provide phlebotomy and laboratory services as necessary
QUALIFICATIONS
• Experience in a surgical setting preferred.
• Flexible non-judgmental approach to individuals from diverse backgrounds.
• Strong background in family planning, abortion and human sexuality a plus
• Experience in counseling/social work/crisis intervention a plus
• Commitment to excellent patient care.
• High school diploma or GED certificate required.
• Effective verbal and written English communication skills
• CPR certified desired
• Ability to work effectively and cooperatively with staff and volunteers
• Detail-orientated
• Ability to work in a fast-paced environment; able to juggle multiple priorities.
• Bilingual skills a plus, particularly Spanish, Serbo-Croatian, or Vietnamese
• CNA degree desired
• BA in related field desired
• Experience in customer service a plus
PPSLRSWMO is an equal opportunity employer.
PLANNED PARENTHOOD OF THE ST. LOUIS REGION AND SOUTHWEST MISSOURI
POSITION TITLE: Health Center Assistant - RHS
STATUS: Full Time, Part Time, PRN, Non-exempt
REPORTS TO: Surgical Services Coordinator
POSITION SUMMARY
Counseling, scheduling and screening of clients who are pregnant as to their options available including adoption, prenatal care, abortion and medical/social service referrals as appropriate. Thorough knowledge of quality reproductive and family planning information and comfortable in a surgical facility. Flexibility in hours requires weekend work. Excellent phone and verbal skills. Physical demands may include sitting at a desk for long periods of time.
PRIMARY DUTIES PERFORMED
• Genially greets client at front desk; determines nature of visit.
• Provides client with appropriate forms; receives from client and reads and reviews forms for completeness.
• Counsel clients, minors and their parents exploring options. Make prenatal, abortion and social agency referrals
• Prepares medical record for day’s visit: records needed data in record; attaches receipt to record.
• Obtains current financial status and establishes fee for services, including Medicaid and insurance eligibility.
• Enters accurate and complete data correctly into computer system(s) demographic, services and supplies
• Fiscal accountability - collects payment; correctly uses check and charge verification systems, follows deposit and close out procedures.
• Interviews and educates on wide variety of reproductive healthcare topics family planning, contraception, sexually transmitted diseases, Human Immunodeficiency Virus (HIV) prevention, education and testing.
• May conduct pregnancy tests and other lab tests as needed: educates client on all legal pregnancy options, gives referrals as needed.
• Answers phone calls, assesses client’s need; schedules appointments; addresses client concerns; documents such in chart.
• Resolves client concerns during visit; asks for help if needed.
• FOR QUALIFIED PROFESSIONALS: May provide 24 hour informed consent for abortion care under supervision of Medical Director
• FOR MEDICAL ASSISTANTS AND TRAINED PHLEBOTOMISTS: Draws blood following proper medical protocol and following all risk management procedures.
• FOR TRAINED MEDICAL ASSISTANTS ONLY: May provide Intramuscular injections as ordered by PPSLRSWMO Clinicians (MD, NP, CNP, CNM, APC) in accordance with PPFA/ PPSLRSWMO guidelines.
Including but not limited to
• DMPA
• Antibiotics
• Vaccines
• Rho(D)Immune Globulin
May be trained to assist with colposcopy, vasectomy, and/or abnormal lab follow-up
• Adhere to affiliate policies on professionalism, wait time on the phone, and the system for addressing client complaints.
• Participate in surgical center/affiliate efforts to achieve established productivity and revenue cycle goals.
• Ability to document in the electronic health record efficiently and accurately
RISK MANAGEMENT AND QUALITY ASSURANCE
• Documents in legible, accurate English all interactions with clients in corresponding medical records.
• Reports any unusual circumstances to health center coordinator and follows procedure as outlined in manual, memos, and other PP documents.
• Records accurately, if assigned, all lab results and findings in logbooks and/or computer.
• Follows the most recent PPFA/PPSLRSWMO/RHS medical standards and guidelines and ensures client is aware of individual follow up plan for medical service.
• Audits medical records for compliance with PPFA and PPSLRSWMO/RHS medical standards and guidelines.
• Cognizant and compliant with policies and procedures as outlined in PPSLRSWMO Medical Policy and Procedure Manual and in the PPFA manuals.
• Protects PPSLRSWMO/RHS and its assets from liability.
• Protects confidentiality of PPSLRSWMO/RHS clients, staff, volunteers, donors, Board, and all other areas of operation.
• Follows HIPAA privacy and security guidelines.
OTHER DUTIES AS DELEGATED (Applicable to FT/PT)
• Attends and serves on clinic/affiliate committees if directed
• If assigned to be the delegate in the absence of the SSC, performs duties outlined
• Contributes to the growth of RHS by working with the team on achieving goals
• During community outreach activities may represent PPSLRSWMO/RHS mission and goals to the public.
• Assists with training of new staff, volunteers, and/or interns
• Cooperates with representatives of other departments to achieve agency goals
• If trained, may provide phlebotomy and laboratory services as necessary
QUALIFICATIONS
• Experience in a surgical setting preferred.
• Flexible non-judgmental approach to individuals from diverse backgrounds.
• Strong background in family planning, abortion and human sexuality a plus
• Experience in counseling/social work/crisis intervention a plus
• Commitment to excellent patient care.
• High school diploma or GED certificate required.
• Effective verbal and written English communication skills
• CPR certified desired
• Ability to work effectively and cooperatively with staff and volunteers
• Detail-orientated
• Ability to work in a fast-paced environment; able to juggle multiple priorities.
• Bilingual skills a plus, particularly Spanish, Serbo-Croatian, or Vietnamese
• CNA degree desired
• BA in related field desired
• Experience in customer service a plus
PPSLRSWMO is an equal opportunity employer.