SITEL is a Multinational Contact Centre Outsourcing Provider Company, in Portugal for 20 years and now with a team of 850 associates. We believe Portugal is one of the best places to live and work, its contact center industry is one of the fastest growing and better equipped in the world, with quality results that match the most demanding standards. Developing Contact Centre projects in all EMEA region (Europe, Middle East and Africa) and Brazil, we are growing in a sustained and strategic way. SITEL Portugal is one of the top performers in Contact Center Industry.
Our proven multilingual capacities and relocation expertise are a key factor in SITEL sustained growth.
Summary of Primary Job Responsibilities:
To manage the day to day on site facilities including:
• Co-ordinate a range of FM services and all building related services hard & soft
Liaise & knowledge share with other site facilities coordinators and with the regional facility manager /facilities manager
• Ensure site complies with CL FM & H&S policy & procedures
• Assist with onsite moves and refurbishments
• Escalate emergency / critical situations to Facilities manager
• Maintain all FM records and an up to date on site FM manual
• Harness high standards of work and be aware of associate satisfaction
• Performs general receptionist duties and types a variety of correspondence for a department or a facility
• Receives incoming telephone calls for a department or organization, obtains caller's name, and forwards call to appropriate person or takes a message.
• Greets clients and visitors and directs to conference room or staff member's office.
• Provides information and assistance to clients and customers.
• Maintains conference room schedule,
• Courier services (no packing) AWB and organizing collections from DHL, FedEX etc.
• Postal Services (incoming in pigeon holes and outgoing franking.)
• Liaison with Facilities Manager regarding any maintenance work that needs to be carried out.
Education
12th Grade or directly related work experience
Knowledge/Skills/Abilities
High degree of customer focus.
Good communication skills.
Strong relationship builder.
Organised. Integrity.
Holistic approach.
Results orientated.
Minimum 1 Year experience
Flexible working Schedule Availability.
Other Information
Full-time 8h/day;
Workplace: Porto, Portugal
Base salary (x14 months) + Meal Allowance + Monthly Performance Bonus
Career opportunities and good work environment
Private health insurance to all employees, after 6 months of work
To apply send your CV in English to with ref.: JP/FA/PT.
Our proven multilingual capacities and relocation expertise are a key factor in SITEL sustained growth.
Summary of Primary Job Responsibilities:
To manage the day to day on site facilities including:
• Co-ordinate a range of FM services and all building related services hard & soft
Liaise & knowledge share with other site facilities coordinators and with the regional facility manager /facilities manager
• Ensure site complies with CL FM & H&S policy & procedures
• Assist with onsite moves and refurbishments
• Escalate emergency / critical situations to Facilities manager
• Maintain all FM records and an up to date on site FM manual
• Harness high standards of work and be aware of associate satisfaction
• Performs general receptionist duties and types a variety of correspondence for a department or a facility
• Receives incoming telephone calls for a department or organization, obtains caller's name, and forwards call to appropriate person or takes a message.
• Greets clients and visitors and directs to conference room or staff member's office.
• Provides information and assistance to clients and customers.
• Maintains conference room schedule,
• Courier services (no packing) AWB and organizing collections from DHL, FedEX etc.
• Postal Services (incoming in pigeon holes and outgoing franking.)
• Liaison with Facilities Manager regarding any maintenance work that needs to be carried out.
Education
12th Grade or directly related work experience
Knowledge/Skills/Abilities
High degree of customer focus.
Good communication skills.
Strong relationship builder.
Organised. Integrity.
Holistic approach.
Results orientated.
Minimum 1 Year experience
Flexible working Schedule Availability.
Other Information
Full-time 8h/day;
Workplace: Porto, Portugal
Base salary (x14 months) + Meal Allowance + Monthly Performance Bonus
Career opportunities and good work environment
Private health insurance to all employees, after 6 months of work
To apply send your CV in English to with ref.: JP/FA/PT.