Application Service Manager OTM at Werben Capital Humano in Argentina, Buenos Aires

Para empresa multinacional líder en servicios de Consultoría en Tecnología . Presente en 40 países con más de 120.000 empleados, nos encontramos en la búsqueda de un Application Service Manager OTM
The Application Service Manager will be end-to-end responsible to deliver adequate application support
services (incident mgt, problem mgt, service request, operational changes, enhancement requests) for a
scope of applications for an important company located in US.
The main objective of this role is to ensure stable application operations and operational excellence the
business leading offshore technical teams.
Responsabilities
Application Support using Oracle Transport Management Tool (OTM) hosted on Oracle
Chain and Transport management.
Experience in complex Oracle Query tuning / performance optimization for OTM 6.1 tool
Qualifications & Experiences:
5+ years of extensive experience in OTM 6.1 tool application support and development.
Functional Knowledge on Suppy
Background in application support and development services
Strong communications skills and leadership abilities.
Knowledge on Support processes such as Incident Management, Problem Management, and
Service Request Management
Must be analytical and possess strong troubleshooting skills.
Must be able to mentor offshore teams (5+ team members)
Experience with SLA, managing related performance and service improvement is a plus
Demonstrated ITIL and LEAN process knowledge and understanding is a plus
Education: Bachelor’s Degree or equivalent work experience
platform.
Ofrecemos:
- Relación de dependencia directa con la empresa
- Prepaga Grupo familiar
- 10 dias habiles de vacaciones
- Capacitación de idiomas
- Flexibilidad
- Homeworking
- 3 ajustes al año
- Tarjeta de descuentos