Para empresa multinacional líder en servicios de Consultoría en Tecnología . Presente en 40 países con más de 120.000 empleados, nos encontramos en la búsqueda de un Application Service Manager JD Edwards
The Application Service Manager will be end-to-end responsible to deliver adequate application support services (incident mgt, problem mgt, service request, operational changes, enhancement requests) for a scope of applications for an important company located in US.
The main objective of this role is to ensure stable application operations and operational excellence for the business leading offshore technical teams.
Responsabilities:
• Level 2 Application Support using JD Edwards EnterpriseOne tool on OS400 platform.
• JD Edwards functional knowledge on Sales & Distribution, Warehouse management, Procurement, and Finance module.
• OS400 platform knowledge would be required. Knowledge on MQ Series tool is alos required
Qualifications & Experiences.
• 5+ years of extensive experience in JD Edwards Enterprise One 8.2 application support and development
• Background in application support and development services
• Strong communications skills and leadership abilities.
• Knowledge on Support processes such as Incident Management, Problem Management, and Service Request Management
• Must be analytical and possess strong troubleshooting skills.
• Must be able to mentor offshore teams (5+ team members)
• Experience with SLA, managing related performance and service improvement is a plus
• Demonstrated ITIL and LEAN process knowledge and understanding is a plus
Education: Bachelor’s Degree or equivalent work experience
Ofrecemos:
- Relación de dependencia directa con la empresa
- Prepaga Grupo familiar
- 10 dias habiles de vacaciones
- Capacitación de idiomas
- Flexibilidad
- Homeworking
- 3 ajustes al año
- Tarjeta de descuentos
The Application Service Manager will be end-to-end responsible to deliver adequate application support services (incident mgt, problem mgt, service request, operational changes, enhancement requests) for a scope of applications for an important company located in US.
The main objective of this role is to ensure stable application operations and operational excellence for the business leading offshore technical teams.
Responsabilities:
• Level 2 Application Support using JD Edwards EnterpriseOne tool on OS400 platform.
• JD Edwards functional knowledge on Sales & Distribution, Warehouse management, Procurement, and Finance module.
• OS400 platform knowledge would be required. Knowledge on MQ Series tool is alos required
Qualifications & Experiences.
• 5+ years of extensive experience in JD Edwards Enterprise One 8.2 application support and development
• Background in application support and development services
• Strong communications skills and leadership abilities.
• Knowledge on Support processes such as Incident Management, Problem Management, and Service Request Management
• Must be analytical and possess strong troubleshooting skills.
• Must be able to mentor offshore teams (5+ team members)
• Experience with SLA, managing related performance and service improvement is a plus
• Demonstrated ITIL and LEAN process knowledge and understanding is a plus
Education: Bachelor’s Degree or equivalent work experience
Ofrecemos:
- Relación de dependencia directa con la empresa
- Prepaga Grupo familiar
- 10 dias habiles de vacaciones
- Capacitación de idiomas
- Flexibilidad
- Homeworking
- 3 ajustes al año
- Tarjeta de descuentos