YOU
Want to work for a successful national chain of retail stores? Enjoy working in a busy, fast-paced environment? Consider yourself positive and energetic, with a hands-on management style? This company is growing and wants you on their team!
Responsibilities:
Facilitate the recruitment, development and retention of a high-performing sales, service and technical team.
Create a positive team environment that builds morale and personal esteem.
Be part of a culture that fosters continuous improvement by being proactive and energetic in the work place.
Set expectations and hold people accountable; promote teamwork through open and honest conversations.
Mentor, counsel, coach and support the team through regular, one-on-one coaching sessions or team meetings toward consistent achievement or over achievement of individual and store sales and other targets.
Achieve top sales results as an individual contributor.
inspire your team members to try and outperform you!
Determine customer needs and recommend the best solution.
Build customer relationships by providing prompt and exceptional sales and after-sales service.
Responsible for resolving all customers issues, including the ability to retain customers with a sense of urgency and sound judgment while remaining confident and supportive.
Maximize store profitability through efficient management of inventory (including shipping and receiving), cash flow and reporting.
Assist in the implementation of corporate merchandising directives and standards.
Demonstrate a constant and up-to-date expertise of Rogers products, services, promotions and policies and also external communications trends.
Ensure all of the team remain up to date on every product line on an on-going basis.
Assist Store Manager with strategic shift scheduling.
Manage the sales floor and ensure customers are greeted and guided to the appropriate section of the store.
Act as a Rogers ambassador by professionally representing the organization in accordance with the value standards.
Qualifications:
Self-confident, enthusiastic and friendly.
Minimum 1-2 years in Rogers retail management experience, call centre/customer service management experience an asset.
Sales Central, ICM,Vision 21 and/or SGI training are an asset.
Proven ability to achieve and exceed sales and service targets.
Demonstrated leadership and coaching ability.
Ability to build, develop and motivate a strong team.
Strong listening, negotiation, and communication skills, professional manner, and ability to deal with customers effectively in a fast paced working environment.
Proven ability to resolve any customer issues in a timely manner.
Some knowledge of retention policy and/or technical troubleshooting an asset.
Post secondary degree an asset.
As part of the recruitment process, the candidates will be required to provide consent to complete a background check which includes credit and criminal checks.
Want to work for a successful national chain of retail stores? Enjoy working in a busy, fast-paced environment? Consider yourself positive and energetic, with a hands-on management style? This company is growing and wants you on their team!
Responsibilities:
Facilitate the recruitment, development and retention of a high-performing sales, service and technical team.
Create a positive team environment that builds morale and personal esteem.
Be part of a culture that fosters continuous improvement by being proactive and energetic in the work place.
Set expectations and hold people accountable; promote teamwork through open and honest conversations.
Mentor, counsel, coach and support the team through regular, one-on-one coaching sessions or team meetings toward consistent achievement or over achievement of individual and store sales and other targets.
Achieve top sales results as an individual contributor.
inspire your team members to try and outperform you!
Determine customer needs and recommend the best solution.
Build customer relationships by providing prompt and exceptional sales and after-sales service.
Responsible for resolving all customers issues, including the ability to retain customers with a sense of urgency and sound judgment while remaining confident and supportive.
Maximize store profitability through efficient management of inventory (including shipping and receiving), cash flow and reporting.
Assist in the implementation of corporate merchandising directives and standards.
Demonstrate a constant and up-to-date expertise of Rogers products, services, promotions and policies and also external communications trends.
Ensure all of the team remain up to date on every product line on an on-going basis.
Assist Store Manager with strategic shift scheduling.
Manage the sales floor and ensure customers are greeted and guided to the appropriate section of the store.
Act as a Rogers ambassador by professionally representing the organization in accordance with the value standards.
Qualifications:
Self-confident, enthusiastic and friendly.
Minimum 1-2 years in Rogers retail management experience, call centre/customer service management experience an asset.
Sales Central, ICM,Vision 21 and/or SGI training are an asset.
Proven ability to achieve and exceed sales and service targets.
Demonstrated leadership and coaching ability.
Ability to build, develop and motivate a strong team.
Strong listening, negotiation, and communication skills, professional manner, and ability to deal with customers effectively in a fast paced working environment.
Proven ability to resolve any customer issues in a timely manner.
Some knowledge of retention policy and/or technical troubleshooting an asset.
Post secondary degree an asset.
As part of the recruitment process, the candidates will be required to provide consent to complete a background check which includes credit and criminal checks.