Broad Functions: Serve as Customer Relations liaison to patrons during all events with attention to excellence in customer service (internal and external). Coordinate distribution of the Infrared Listening System (ILS), and obtain or receive merchandise, total bill, accept payment, and make change for customers.
General Duties and Responsibilities:
1. Responds to all patron questions and inquiries regarding The Bushnell, our policies, and any merchandise displayed at Customer Relations during all events.
2. Prepares and distributes Infrared Listening Systems (ILS) for all performances. Cleans and maintains the ILS and keeps them neat & organized.
3. Handles all patron issues and strives to resolve issues with staff assistance from the Box Office and the Front of House staff. Documents issues and fills out proper paperwork.
4. Prepares and reports all ILS usage and deposits.
5. Records ticket count for each performance
6. Assists with ticket scanning.
7. Responsible for identifying the necessary recovery and appeasement when appropriate along with the Box Office Manager, the Senior Manager, Front of House Operations, Patron Services Manager & House Managers.
8. Monitors the arrival of the valet operations team, makes appropriate phone calls in instances of lateness or no-shows.
9. Distributes literature: marketing materials, seating maps, information regarding history of the hall, local restaurant/hospitality information, accessibility information, and any other pertinent brochures.
10. Stays informed and educated on policy and procedural changes through attendance at mandatory monthly Front of House meetings.
11. Fulfills a scheduling requirement of at least two shifts per month.
Merchandise Related Duties and Responsibilities:
12. Monitors and maintains Customer Relations merchandise display.
13. Reviews inventory to ensure a well stocked display, and submits all re-orders to Senior Manager, Front of House Operations.
14. Prepares sales transaction, receives payment, and obtains credit authorization through the POS.
15. Performs various financial duties: daily cash out, balance register, complies with CT sales tax, and adheres to budgetary standards.
16. Present customer merchandise in retail bag/wrap.
17. Examine defective article returned by customer to determine if refund or replacement should be made.
Education and/or Experience:
2-3 years of related experience and/or training preferred. Experience in performing arts or entertainment a plus. High school graduate or equivalent, College experience desired.
The above statements are intended to describe some specific duties and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Please submit resumes to:
The Bushnell Human Resources Department
166 Capitol Avenue
Hartford, CT 06106
Or email to: jobs@bushnell.org
The Bushnell is a Not-For-Profit, Equal Opportunity Employer, proud to serve Connecticut and its citizens
General Duties and Responsibilities:
1. Responds to all patron questions and inquiries regarding The Bushnell, our policies, and any merchandise displayed at Customer Relations during all events.
2. Prepares and distributes Infrared Listening Systems (ILS) for all performances. Cleans and maintains the ILS and keeps them neat & organized.
3. Handles all patron issues and strives to resolve issues with staff assistance from the Box Office and the Front of House staff. Documents issues and fills out proper paperwork.
4. Prepares and reports all ILS usage and deposits.
5. Records ticket count for each performance
6. Assists with ticket scanning.
7. Responsible for identifying the necessary recovery and appeasement when appropriate along with the Box Office Manager, the Senior Manager, Front of House Operations, Patron Services Manager & House Managers.
8. Monitors the arrival of the valet operations team, makes appropriate phone calls in instances of lateness or no-shows.
9. Distributes literature: marketing materials, seating maps, information regarding history of the hall, local restaurant/hospitality information, accessibility information, and any other pertinent brochures.
10. Stays informed and educated on policy and procedural changes through attendance at mandatory monthly Front of House meetings.
11. Fulfills a scheduling requirement of at least two shifts per month.
Merchandise Related Duties and Responsibilities:
12. Monitors and maintains Customer Relations merchandise display.
13. Reviews inventory to ensure a well stocked display, and submits all re-orders to Senior Manager, Front of House Operations.
14. Prepares sales transaction, receives payment, and obtains credit authorization through the POS.
15. Performs various financial duties: daily cash out, balance register, complies with CT sales tax, and adheres to budgetary standards.
16. Present customer merchandise in retail bag/wrap.
17. Examine defective article returned by customer to determine if refund or replacement should be made.
Education and/or Experience:
2-3 years of related experience and/or training preferred. Experience in performing arts or entertainment a plus. High school graduate or equivalent, College experience desired.
The above statements are intended to describe some specific duties and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Please submit resumes to:
The Bushnell Human Resources Department
166 Capitol Avenue
Hartford, CT 06106
Or email to: jobs@bushnell.org
The Bushnell is a Not-For-Profit, Equal Opportunity Employer, proud to serve Connecticut and its citizens