Department: Customer Service
Job Title: French Bilingual Customer Service Representative (Tech Support)
Pay Range: $13 - $16.00/hr
Company info:
NEXGRILL INDUSTRIES, INC. established a sales and merchandising office in California in 1993. We have started with the initial concept, that of supplying the finest Indoor and Outdoor Furniture, Seasonal Products, and Hardware Products.
NEXGRILL INDUSTRIES, INC. is very proud to be a major supplier to several National and International companies which include Lowe’s, Sam’s Club, Home Depot, Costco Wholesale, Sears, Lowe’s Canada, Canadian Tire, and many others. We also have great pride in bringing the best values in upscale, mid-range, and professional products.
Today, NEXGRILL INDUSTRIES, INC. is considered an expert in the fabrication of stainless steel, cast aluminum, cast iron, porcelain, and alternate material products. Our core product lines are gas grills and patio heaters at all price points. We currently hold licenses for brands that can be used on outdoor cooking appliances, outdoor cooking accessories, and outdoor heating appliances. We look forward to capturing consumers with our competitive pricing and high quality products.
Major Responsibilities
• Handle high volume incoming calls and email inquiries
• Identify the customer’s needs thorough probing questions and execute to solve any open issues
• Resolve any technical issues through troubleshooting
• Enter data into CRM and internal systems
• Consistently increase the amount of knowledge absorbed through the technical team training sessions
• Provide feedbacks and suggestions on newly discovered problems on products.
Qualifications
• At least six months of related working experience
• Able to speak, write, and read in French in a professional way.
• Excellent English verbal / written communication skills
• Advanced level on MS Excel, Word, PowerPoint, and Paint
• Strong interpersonal skills with a pleasant telephone manner to complete the calls professionally
• Ability to handle pressure and deal with difficult claimants in a professional and effective way.
• Detail-oriented, organized and multi-tasking.
• High School Diploma or equivalent education level.
• Able to be on the phone and sit for long hours.
Employee Benefits:
We offer our full-time employees great health insurance coverage with 100% paid premium. Our dental and vision plans are voluntary with low group rates. After two years with the company, employees will receive life insurance and long-term disability insurance. All full-time employees also enjoy generous sick and vacation days, holiday pays, and employee assistance program that provide 24-hr support for all life-work issues and 3 free face-to-face counseling sessions per year.
Job Title: French Bilingual Customer Service Representative (Tech Support)
Pay Range: $13 - $16.00/hr
Company info:
NEXGRILL INDUSTRIES, INC. established a sales and merchandising office in California in 1993. We have started with the initial concept, that of supplying the finest Indoor and Outdoor Furniture, Seasonal Products, and Hardware Products.
NEXGRILL INDUSTRIES, INC. is very proud to be a major supplier to several National and International companies which include Lowe’s, Sam’s Club, Home Depot, Costco Wholesale, Sears, Lowe’s Canada, Canadian Tire, and many others. We also have great pride in bringing the best values in upscale, mid-range, and professional products.
Today, NEXGRILL INDUSTRIES, INC. is considered an expert in the fabrication of stainless steel, cast aluminum, cast iron, porcelain, and alternate material products. Our core product lines are gas grills and patio heaters at all price points. We currently hold licenses for brands that can be used on outdoor cooking appliances, outdoor cooking accessories, and outdoor heating appliances. We look forward to capturing consumers with our competitive pricing and high quality products.
Major Responsibilities
• Handle high volume incoming calls and email inquiries
• Identify the customer’s needs thorough probing questions and execute to solve any open issues
• Resolve any technical issues through troubleshooting
• Enter data into CRM and internal systems
• Consistently increase the amount of knowledge absorbed through the technical team training sessions
• Provide feedbacks and suggestions on newly discovered problems on products.
Qualifications
• At least six months of related working experience
• Able to speak, write, and read in French in a professional way.
• Excellent English verbal / written communication skills
• Advanced level on MS Excel, Word, PowerPoint, and Paint
• Strong interpersonal skills with a pleasant telephone manner to complete the calls professionally
• Ability to handle pressure and deal with difficult claimants in a professional and effective way.
• Detail-oriented, organized and multi-tasking.
• High School Diploma or equivalent education level.
• Able to be on the phone and sit for long hours.
Employee Benefits:
We offer our full-time employees great health insurance coverage with 100% paid premium. Our dental and vision plans are voluntary with low group rates. After two years with the company, employees will receive life insurance and long-term disability insurance. All full-time employees also enjoy generous sick and vacation days, holiday pays, and employee assistance program that provide 24-hr support for all life-work issues and 3 free face-to-face counseling sessions per year.