JOB DESCRIPTION
Summary/Objective
The operations manager position manages local scheduling and real-time operations that facilitate the maximization of resources (human and automated) to achieve customer satisfaction, productivity, schedule adherence and economic goals.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Oversees daily activities of ActiveTemps scheduling analysts and ActiveTemps operations Coordinators to maximize scheduling and real-time utilization of resources; analyzes and recommends part-time, flexible and full-time employee mix for the site.
2. Interfaces with central operations management to ensure smooth -coordination of scheduling and maximization of schedule adherence; provides input on local conditions, identifies needs and receives direction on real-time staffing increases or decreases.
3. Ensures ActiveTemps operations coordinators manage schedule adherence notifying and escalating within the site and within the network as warranted; ensures communication of real-time staffing changes to network operations coordinators.
4. Enacts contingency plans as needed; escalates and directs activities during systems problems, disasters, etc.; identifies potential problems, troubleshoots, escalates issues to local and network management, and participates in post-mortem analysis of problems providing input for future process improvements.
5. Approves schedules developed by ActiveTemps scheduling analysts and works with local management to communicate and fill schedules and handle exceptions.
6. Reviews ongoing performance results to targets. Takes corrective measures with authorization, escalate as needed.
7. Participates in daily, weekly, monthly and annual planning process as appropriate.
8. Performs all duties and responsibilities in a timely and effective mariner in accordance with established company policies to achieve the overall objectives of this position.
9. Maintains a favorable working relationship with all other company employees to foster aid promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.
10. Projects a favorable image of the companies to promote its aims and objectives and foster and enhance public recognition and acceptance of all of its areas of endeavor.
11. Keeps immediate superior promptly and fully formed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.
12. Performs all necessary supervisory functions to effectively and efficiently manage the personnel assigned.
13. Maintains a qualified staff.
14. Communicates areas of accountability and performance expected of personnel assigned
15. Determines standards of performance as a basis to review progress of personnel assigned.
16. Recommends salary adjustments. transfers, promotions and dismissals.
17. Ensures proper training of personnel assigned.
18. Fosters a cooperative and harmonious working climate conductive to maximize employee morale and productivity.
19. Develops individuals for future advancement.
20. Performs other duties and responsibilities as required or requested.
Competencies
1. Technical Capacity.
2. Problem Solving/Analysis.
3. Customer/Client Focus.
4. Decision Making.
5. Project Management.
6. Communication Proficiency.
7. Teamwork Orientation.
Email Resume to don@activetemps.net
Summary/Objective
The operations manager position manages local scheduling and real-time operations that facilitate the maximization of resources (human and automated) to achieve customer satisfaction, productivity, schedule adherence and economic goals.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Oversees daily activities of ActiveTemps scheduling analysts and ActiveTemps operations Coordinators to maximize scheduling and real-time utilization of resources; analyzes and recommends part-time, flexible and full-time employee mix for the site.
2. Interfaces with central operations management to ensure smooth -coordination of scheduling and maximization of schedule adherence; provides input on local conditions, identifies needs and receives direction on real-time staffing increases or decreases.
3. Ensures ActiveTemps operations coordinators manage schedule adherence notifying and escalating within the site and within the network as warranted; ensures communication of real-time staffing changes to network operations coordinators.
4. Enacts contingency plans as needed; escalates and directs activities during systems problems, disasters, etc.; identifies potential problems, troubleshoots, escalates issues to local and network management, and participates in post-mortem analysis of problems providing input for future process improvements.
5. Approves schedules developed by ActiveTemps scheduling analysts and works with local management to communicate and fill schedules and handle exceptions.
6. Reviews ongoing performance results to targets. Takes corrective measures with authorization, escalate as needed.
7. Participates in daily, weekly, monthly and annual planning process as appropriate.
8. Performs all duties and responsibilities in a timely and effective mariner in accordance with established company policies to achieve the overall objectives of this position.
9. Maintains a favorable working relationship with all other company employees to foster aid promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.
10. Projects a favorable image of the companies to promote its aims and objectives and foster and enhance public recognition and acceptance of all of its areas of endeavor.
11. Keeps immediate superior promptly and fully formed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.
12. Performs all necessary supervisory functions to effectively and efficiently manage the personnel assigned.
13. Maintains a qualified staff.
14. Communicates areas of accountability and performance expected of personnel assigned
15. Determines standards of performance as a basis to review progress of personnel assigned.
16. Recommends salary adjustments. transfers, promotions and dismissals.
17. Ensures proper training of personnel assigned.
18. Fosters a cooperative and harmonious working climate conductive to maximize employee morale and productivity.
19. Develops individuals for future advancement.
20. Performs other duties and responsibilities as required or requested.
Competencies
1. Technical Capacity.
2. Problem Solving/Analysis.
3. Customer/Client Focus.
4. Decision Making.
5. Project Management.
6. Communication Proficiency.
7. Teamwork Orientation.
Email Resume to don@activetemps.net