Job Title : Senior Salesforce Administrator
Position : Permanent
Location : San Francisco, CA
Job Description:
The Senior SalesForce Administrator will work closely with Sales, Marketing and Customer Service teams to support their SalesForce requirements, data migrations, enhancements, user setup etc. Knowledge with Surveys, Cases, Marketing queues and overall business process is required.
Job Duties:
• Develop and maintain custom data input screens, reports, dashboards, validation rules, and workflow.
• Maintain the functional areas of data management, accounts, contacts, leads, opportunities, etc.
• Maintain user roles, security, profiles, workflow rules, etc.
• Assist with the training of new and existing end users
• Create, execute and maintain automated customer communications at various stages of the customer lifecycle
• Maintain system metrics to track trends in usage and data integrity
• Identify usage problems and craft technical / communication plans to remedy
• Participate in cross-functional teams that address strategic business issues involving CRM, marketing, and sales operations
• Assist in the design & implementation of APIs and web-based interfaces.
• Participate in the integration process with other enterprise systems.
Job Requirements and Experience:
• Bachelors degree in Computer Science or relevant experience.
• Minimum 5+ years of experience with custom configuration of Salesforce.
• Salesforce administration ADM 201 and 401 certification is must.
• Strong organizational and interpersonal skills
• Ability to Multi-task and lead a project.
Should someone need more information I can be reached at rehaman@mitresource.com or 203-490-0095.
Position : Permanent
Location : San Francisco, CA
Job Description:
The Senior SalesForce Administrator will work closely with Sales, Marketing and Customer Service teams to support their SalesForce requirements, data migrations, enhancements, user setup etc. Knowledge with Surveys, Cases, Marketing queues and overall business process is required.
Job Duties:
• Develop and maintain custom data input screens, reports, dashboards, validation rules, and workflow.
• Maintain the functional areas of data management, accounts, contacts, leads, opportunities, etc.
• Maintain user roles, security, profiles, workflow rules, etc.
• Assist with the training of new and existing end users
• Create, execute and maintain automated customer communications at various stages of the customer lifecycle
• Maintain system metrics to track trends in usage and data integrity
• Identify usage problems and craft technical / communication plans to remedy
• Participate in cross-functional teams that address strategic business issues involving CRM, marketing, and sales operations
• Assist in the design & implementation of APIs and web-based interfaces.
• Participate in the integration process with other enterprise systems.
Job Requirements and Experience:
• Bachelors degree in Computer Science or relevant experience.
• Minimum 5+ years of experience with custom configuration of Salesforce.
• Salesforce administration ADM 201 and 401 certification is must.
• Strong organizational and interpersonal skills
• Ability to Multi-task and lead a project.
Should someone need more information I can be reached at rehaman@mitresource.com or 203-490-0095.