Admin/Support Staff at Casmas Alliance in Nigeria, Lagos

Responsibilities:

Deployment and support of POS Terminals
Configuration of POS Terminals
Prepping of POS Terminals
Application loading, installation and configuration on Terminals
Ensure all terminal applications are loaded within TATs/SLAs agreed with customers
Testing of new POS Applications, bug fixes, enhancements, etc.
Provide remote support to field staff
Collate merchant/terminal data and activity reports
Provide second level technical support at customer sites
Creates manuals for various terminal applications
Remote merchant training
Collates details of all changes and upgrades on all applications
End Results/Customer Satisfaction
Coordinate Testing of Applications
Quality Assurance
Give out Support Location
Acquire Merchants
Train Bank Reps and other solutions
Visit Clients Locations

Qualifications and Requirements:

Minimum of OND/HND Certificate
Must be computer Literate
Knowledge of codes, policies, regulations and procedures related to Terminal/POS Handling and Management
Must be detail and process oriented
Responsible and Experienced