About Aon
Aon plc (NYSE: AON) is the leading global provider of risk management, insurance and reinsurance brokerage, and human resources solutions and outsourcing services. Through its more than 61,000 colleagues worldwide, Aon unites to empower results for clients in over 120 countries via innovative and effective risk and people solutions and through industry-leading global resources and technical expertise. Aon has been named repeatedly as the world's best broker, best insurance intermediary, reinsurance intermediary, captives manager and best employee benefits consulting firm by multiple industry sources. Visit our website for more information on Aon and to learn about Aon's global partnership and shirt sponsorship with Manchester United.
Currently we have a career opportunity for a Customer Service Specialist I in our Kalispell, MT office.
POSITION SUMMARY:
The majority of your day will be spent speaking to customers over the phone in a very fast-paced environment. Customer service representatives handle 60-80 phone calls from individuals and insurance agents on a daily basis. A broad range of inquiries are handled, including payment processing, making changes to existing insurance policies, assisting with quotes for new policies, filing new claims, or obtaining information on existing claims, just to name a few.
ESSENTIAL DUTIES:
• We strive to provide a remarkable customer experience one that is the standard by which others are measured. The expectations are high, but at the same time there is meaning in what our customer service representatives do every day to make a difference. You are expected to provide exceptional customer service on every call by accomplishing the following:
o Creating a great first impression with a smile in your voice
o Building rapport with customers delivering friendly and caring service
o Efficiently and effectively addressing the reason for the call
o Identifying opportunities to address additional needs and add value
• Some customers will contact you with concerns and frustration. You will use your skills and training to listen attentively, use empathy, defuse customer anger, and resolve the caller’s concern. Although some calls will be challenging, this role at NFS provides you with the opportunity to make their day with each interaction.
• Attendance is very important in our environment. We are staffed based on the number of calls we expect to receive. When you miss time it causes extra work for your peers. It is very important that you are at work when scheduled.
• It is also very important that customer service representatives adhere to their schedule very closely so that customer calls are answered promptly meaning that they are available to answer calls during the time they are scheduled to be on the phone.
• Customer service representatives wear a headset and sit in a cubicle surrounded by fellow team members handling customer calls. Almost all of the work will be completed by using the phone system and a computer. You are expected to navigate between several different systems and screens while handling customer inquiries.
• You will be on a team of approximately 10-15 customer service representatives reporting to a supervisor. In addition to daily interaction with your supervisor, you will meet periodically to review performance. You supervisor will be close by and often will be available to answer questions and assist with issues as they come up.
• You will receive classroom and on-the-job training to prepare you for the level of calls that you will be answering. You will be required to demonstrate your knowledge by passing quizzes and tests during training.
Education:
HS Diploma Required. College Degree preferred
Aon offers competitive compensation, exceptional benefits, continuing education & training, a unique internal advancement program, and tremendous potential with a growing worldwide organization.
All positions at Aon require an applicant who has accepted an offer to undergo a background check. The checks run are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Aon, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Aon's employment policies. You will be notified during the hiring process which checks are required by the position.
Aon's professionals are unwavering in their client focus and integrity. We promote diversity, professional development, frugality and stewardship, applying a disciplined non-bureaucratic approach to help our clients realize their business potential. Drawing on our experienced team as a competitive advantage, Aon employees have the freedom to take risks, foster innovation, champion for change and replicate best practices.
For more information about Aon Corporation, visit our website.
Aon is committed to a diverse workforce and an Equal Opportunity/Affirmative Action employer (Minorities/Women/Veterans/Disabled).
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Aon plc (NYSE: AON) is the leading global provider of risk management, insurance and reinsurance brokerage, and human resources solutions and outsourcing services. Through its more than 61,000 colleagues worldwide, Aon unites to empower results for clients in over 120 countries via innovative and effective risk and people solutions and through industry-leading global resources and technical expertise. Aon has been named repeatedly as the world's best broker, best insurance intermediary, reinsurance intermediary, captives manager and best employee benefits consulting firm by multiple industry sources. Visit our website for more information on Aon and to learn about Aon's global partnership and shirt sponsorship with Manchester United.
Currently we have a career opportunity for a Customer Service Specialist I in our Kalispell, MT office.
POSITION SUMMARY:
The majority of your day will be spent speaking to customers over the phone in a very fast-paced environment. Customer service representatives handle 60-80 phone calls from individuals and insurance agents on a daily basis. A broad range of inquiries are handled, including payment processing, making changes to existing insurance policies, assisting with quotes for new policies, filing new claims, or obtaining information on existing claims, just to name a few.
ESSENTIAL DUTIES:
• We strive to provide a remarkable customer experience one that is the standard by which others are measured. The expectations are high, but at the same time there is meaning in what our customer service representatives do every day to make a difference. You are expected to provide exceptional customer service on every call by accomplishing the following:
o Creating a great first impression with a smile in your voice
o Building rapport with customers delivering friendly and caring service
o Efficiently and effectively addressing the reason for the call
o Identifying opportunities to address additional needs and add value
• Some customers will contact you with concerns and frustration. You will use your skills and training to listen attentively, use empathy, defuse customer anger, and resolve the caller’s concern. Although some calls will be challenging, this role at NFS provides you with the opportunity to make their day with each interaction.
• Attendance is very important in our environment. We are staffed based on the number of calls we expect to receive. When you miss time it causes extra work for your peers. It is very important that you are at work when scheduled.
• It is also very important that customer service representatives adhere to their schedule very closely so that customer calls are answered promptly meaning that they are available to answer calls during the time they are scheduled to be on the phone.
• Customer service representatives wear a headset and sit in a cubicle surrounded by fellow team members handling customer calls. Almost all of the work will be completed by using the phone system and a computer. You are expected to navigate between several different systems and screens while handling customer inquiries.
• You will be on a team of approximately 10-15 customer service representatives reporting to a supervisor. In addition to daily interaction with your supervisor, you will meet periodically to review performance. You supervisor will be close by and often will be available to answer questions and assist with issues as they come up.
• You will receive classroom and on-the-job training to prepare you for the level of calls that you will be answering. You will be required to demonstrate your knowledge by passing quizzes and tests during training.
Education:
HS Diploma Required. College Degree preferred
Aon offers competitive compensation, exceptional benefits, continuing education & training, a unique internal advancement program, and tremendous potential with a growing worldwide organization.
All positions at Aon require an applicant who has accepted an offer to undergo a background check. The checks run are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Aon, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Aon's employment policies. You will be notified during the hiring process which checks are required by the position.
Aon's professionals are unwavering in their client focus and integrity. We promote diversity, professional development, frugality and stewardship, applying a disciplined non-bureaucratic approach to help our clients realize their business potential. Drawing on our experienced team as a competitive advantage, Aon employees have the freedom to take risks, foster innovation, champion for change and replicate best practices.
For more information about Aon Corporation, visit our website.
Aon is committed to a diverse workforce and an Equal Opportunity/Affirmative Action employer (Minorities/Women/Veterans/Disabled).
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.