DESCRIPTION:
General supervision and leadership of AR Billing team members. The AR Billing team members are responsible for answering AR department customer calls, submission of electronic and paper claims to commercial and Medicaid payors, follow up of commercial, MCD and private pay accounts and Posting of all cash types
DUTIES: The AR Billing Team Leader position responsibilities include but are not limited to the following:
1. Facilitation and follow up of new hire and existing employee development to include departmental training facilitated side by side, detailed review of work product with desk side coaching for errors, and reporting any discovered issues with productivity, training, or policy adherence to direct supervisor promptly.
2. Workforce management to include tracking scheduled and unscheduled attendance occurrences via departmental reporting mechanism, and assigning overtime or shift schedule changes depending on workflow in a timely and responsive manner.
3. Existing team member development to include a minimum of 4 hours per week of scheduled desk side coaching with review of departmental errors and compliance feedback.
4. Utilize tools available to stay current with Medicare, Medicaid, and commercial payer guidelines and procedures
5. Develops and maintains knowledge in Medical Supplies, Medical Coding, and/or Insurance Guidelines
6. Adheres to phone activity/compliance standards to include Medicare guidelines, HIPAA, ACW, and minimum call volumes if applicable.
7. Adheres to and enforces all Liberator corporate policies and procedures
15. Active communication with direct supervisor and executive management regarding staff issues, disciplinary action recommendations, 45, 60, 90 day reviews, annual reviews, and daily or weekly team member communications or directives to include cc’ing management on correspondence provided via e-mail to team members
16. Maintain a positive work atmosphere that embodies Liberator’s philosophy- professional excellence, teamwork, and integrity.
17. Performs other duties and tasks as assigned
APPLICATION REQUIREMENTS:
• High School Diploma or Equivalent required
• 1 -2 two years related experience (insurance, medical billing, and/or document acquisition) with six months to one year of call center leadership
• Equivalent combination of education and experience.
General supervision and leadership of AR Billing team members. The AR Billing team members are responsible for answering AR department customer calls, submission of electronic and paper claims to commercial and Medicaid payors, follow up of commercial, MCD and private pay accounts and Posting of all cash types
DUTIES: The AR Billing Team Leader position responsibilities include but are not limited to the following:
1. Facilitation and follow up of new hire and existing employee development to include departmental training facilitated side by side, detailed review of work product with desk side coaching for errors, and reporting any discovered issues with productivity, training, or policy adherence to direct supervisor promptly.
2. Workforce management to include tracking scheduled and unscheduled attendance occurrences via departmental reporting mechanism, and assigning overtime or shift schedule changes depending on workflow in a timely and responsive manner.
3. Existing team member development to include a minimum of 4 hours per week of scheduled desk side coaching with review of departmental errors and compliance feedback.
4. Utilize tools available to stay current with Medicare, Medicaid, and commercial payer guidelines and procedures
5. Develops and maintains knowledge in Medical Supplies, Medical Coding, and/or Insurance Guidelines
6. Adheres to phone activity/compliance standards to include Medicare guidelines, HIPAA, ACW, and minimum call volumes if applicable.
7. Adheres to and enforces all Liberator corporate policies and procedures
15. Active communication with direct supervisor and executive management regarding staff issues, disciplinary action recommendations, 45, 60, 90 day reviews, annual reviews, and daily or weekly team member communications or directives to include cc’ing management on correspondence provided via e-mail to team members
16. Maintain a positive work atmosphere that embodies Liberator’s philosophy- professional excellence, teamwork, and integrity.
17. Performs other duties and tasks as assigned
APPLICATION REQUIREMENTS:
• High School Diploma or Equivalent required
• 1 -2 two years related experience (insurance, medical billing, and/or document acquisition) with six months to one year of call center leadership
• Equivalent combination of education and experience.