A large healthcare organization seeks a Supervisor, Patient Access in San Diego, CA.
Summary:
The Supervisor, Patient Access, manages the day-to-day operations & provides technical & administrative leadership of the front-end revenue cycle. These responsibilities include: appointment scheduling, patient registration, front-end cash collection, patient authorization & other duties, as assigned. Reviews work schedules & assigns duties to insure optimal patient flow & production goals. Oversees & evaluates accuracy & quality of technical functions. If applicable, ensures high quality patient flow/care. Adheres to & supports the policies, procedures & standards of care. Ensures compliance with protocols & procedures. Plans & prioritizes work assignments. Supervises various personnel functions including recruitment, schedules, coaching & discipline.
Qualifications:
School Education Bachelor's Degree (Preferred) H.S. Diploma,GED,or Equivalent (Minimum) Experience 3 Years of Experience (Minimum) 5 Years of Experience (Preferred)
Quality 1 Supervises team ensuring smooth day-to-day operations. Enforces all department policies. Sets department & staff goals, provides ongoing feedback & performs timely performance reviews. Takes appropriate corrective/disciplinary action when necessary. Recruits & supervises staff to achieve goals & responsibilities & ensures all staff competencies are completed, initially at hire & on an annual basis.
Quality 2 Facilitates effective & efficient department operations. Responsible for the success of the department as measured by key indicators. Maintains level of technical/clinical/professional knowledge in order to be an effective resource for staff in direction of day-to-day activities & projects.
Quality 3 Actively participates in Quality Improvement Management (QIM) & financial audits. Evaluates & makes recommendations to improve operations. Makes decisions & recommendations which reflect appropriate level of analysis & evaluation of options. Considers organization's values, priorities, policies & related regulatory & legal requirements.
Quality 4 Accountable for Department Revenue Cycle Management Integrity. Ensures staff is properly trained & following revenue cycle policies & procedures. Utilizes effective interpersonal skills in order to initiate, cultivate & maintain friction-free relationships of a professional nature with other departments, staff,peers, supervisors & administration.
Quality 5 Ensures that team is consistently providing an exceptional experience for patients & families. Ensures staff is properly trained on applying AIDET principles. Responds to patient complaints for the department & de-escalates patient revenue cycle issues.
Required experience:
Healthcare, Medical, Supervisor, Patient Access, Insurance, Verification, Eligibility, Authorization: 3 years
Summary:
The Supervisor, Patient Access, manages the day-to-day operations & provides technical & administrative leadership of the front-end revenue cycle. These responsibilities include: appointment scheduling, patient registration, front-end cash collection, patient authorization & other duties, as assigned. Reviews work schedules & assigns duties to insure optimal patient flow & production goals. Oversees & evaluates accuracy & quality of technical functions. If applicable, ensures high quality patient flow/care. Adheres to & supports the policies, procedures & standards of care. Ensures compliance with protocols & procedures. Plans & prioritizes work assignments. Supervises various personnel functions including recruitment, schedules, coaching & discipline.
Qualifications:
School Education Bachelor's Degree (Preferred) H.S. Diploma,GED,or Equivalent (Minimum) Experience 3 Years of Experience (Minimum) 5 Years of Experience (Preferred)
Quality 1 Supervises team ensuring smooth day-to-day operations. Enforces all department policies. Sets department & staff goals, provides ongoing feedback & performs timely performance reviews. Takes appropriate corrective/disciplinary action when necessary. Recruits & supervises staff to achieve goals & responsibilities & ensures all staff competencies are completed, initially at hire & on an annual basis.
Quality 2 Facilitates effective & efficient department operations. Responsible for the success of the department as measured by key indicators. Maintains level of technical/clinical/professional knowledge in order to be an effective resource for staff in direction of day-to-day activities & projects.
Quality 3 Actively participates in Quality Improvement Management (QIM) & financial audits. Evaluates & makes recommendations to improve operations. Makes decisions & recommendations which reflect appropriate level of analysis & evaluation of options. Considers organization's values, priorities, policies & related regulatory & legal requirements.
Quality 4 Accountable for Department Revenue Cycle Management Integrity. Ensures staff is properly trained & following revenue cycle policies & procedures. Utilizes effective interpersonal skills in order to initiate, cultivate & maintain friction-free relationships of a professional nature with other departments, staff,peers, supervisors & administration.
Quality 5 Ensures that team is consistently providing an exceptional experience for patients & families. Ensures staff is properly trained on applying AIDET principles. Responds to patient complaints for the department & de-escalates patient revenue cycle issues.
Required experience:
Healthcare, Medical, Supervisor, Patient Access, Insurance, Verification, Eligibility, Authorization: 3 years