About Our Company
Diskriter is a Pennsylvania-based Health Information Management (HIM) Services provider which has been serving clients nationally since 1947. We provide a diversified range of HIM solutions for all size healthcare facilities and physician offices. We provide HIM Interim Management, Medical Transcription. We also provide Coding Solutions LTAC + Rehab, Compliance Audits, On-site or Remote Coding, Operational Assessments and Special Projects.
POSITION TITLE: Client Support Services Specialist - Level 1
DEPARTMENT: IT
DIVISION: IT Help Desk
CLASSIFICATION: Hourly
STATUS: Non-Exempt
REPORTS TO: Client Support Services Supervisor
POSITION SUMMARY: Under the direction of the CSS Supervisor, the Client Support Services Specialist -Level 1 is responsible for day-to-day operations as defined by the CSS Supervisor. Responsibilities may include first level operational and technical support and other duties as defined in Essential Job Functions. This position also requires the Client Support Services Level 1 to perform job responsibilities in a timely fashion; to personally represent the Company and uphold its standards; to adhere to all Diskriter Policies and Procedures; and to assist in setting the standards of excellence for service and support with internal and external customers.
ESSENTIAL JOB FUNCTIONS:
Creates and participates in personal position description and performance evaluation with CSS Supervisor at least once a year.
Demonstrates excellent written and oral communication skills, including English usage, grammar, punctuation, and style.
Demonstrates the ability to understand diverse accents and dialects and varying dictation styles.
Communicates regularly with CSS Supervisor, providing feedback and offering suggestions for improvement in the processes of the Time Sharing division.
Attends required customer, department, and division meetings.
Perform other duties as assigned by the CSS Supervisor.
Demonstrates the ability to provide regular and predictable attendance at work.
Responsible for documenting each and every support call in our support tracking software.
Troubleshoots remote user technical issues including ISP, PC hardware, connectivity and software issues.
Responsible for ensuring all patient demographic databases utilized have been updated and reflect the most accurate data available.
Responsible for daily data center server monitoring and operations.
Performs daily first level server platform maintenance.
Responsible for the accurate and timely submission of reporting (Production, etc).
Responsible for remote user workstation building and shipping.
Monitors fax machine and distributes documents appropriately.
Research missing reports for clients and re-submit if necessary.
Perform edits/corrections accurately when necessary.
Respond to and completes appropriate portal requests.
Keeps abreast of computer upgrades and enhancements that may affect job performance and
Communicate any problems to appropriate personnel.
Communicates in a positive, professional manner with management, staff, co-workers, clients, and other healthcare personnel when providing information and services, seeking assistance, clarification and resolving problems.
Contribute ideas to guide the Company in ways that will ensure its success and profitability today and in the future.
This position may require travel for special projects to local client facilities; interstate travel may be required.
REQUIRED KNOWLEDGE, SKILLS, TRAINING, AND ABILITIES:
Excellent eye, hand and auditory coordination.
Knowledge of Microsoft Office preferred with entry-level computer and database knowledge.
Demonstrates the ability to provide reliable and dependable attendance.
Ability to work under high-pressure and prioritize multiple complex tasks.
Will have the ability to work successfully with employees of all levels of experience and expertise.
EDUCATION AND EXPERIENCE:
A minimum education level of a high school diploma with work experience in a similar field is preferred. Knowledge of Microsoft Office preferred with entry-level computer and database knowledge. Demonstrates the ability to provide reliable and dependable attendance. Ability to work under high-pressure and prioritize multiple complex tasks. Will have the ability to work successfully with employees of all levels of experience and expertise.
PHYSICAL DIMENSIONS:
Work: Exerting up to 50 pounds of force occasionally, and/or up to 15 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Note:
The statements herein are intended to describe the general nature and level of work being performed by Associates assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
COMPLEXITY OF DUTIES/DECISION-MAKING:
Expands job-related knowledge and skills to improve performance and adjust to change.
Uses interpersonal skills effectively to build and maintain cooperative working relationships.
Follows policies and procedures to contribute to the efficiency of the division.
Demonstrates the ability to work independently, under pressure, with minimal supervision.
Demonstrates the ability to understand and portray management philosophies and attitudes; can proactively solve problems.
$12-13 per hour, with room for growth
Office-based position
Sunday-Thursday, 7:00am to 4:00pm; plus remote on-call 1-week per month.
Diskriter is a Pennsylvania-based Health Information Management (HIM) Services provider which has been serving clients nationally since 1947. We provide a diversified range of HIM solutions for all size healthcare facilities and physician offices. We provide HIM Interim Management, Medical Transcription. We also provide Coding Solutions LTAC + Rehab, Compliance Audits, On-site or Remote Coding, Operational Assessments and Special Projects.
POSITION TITLE: Client Support Services Specialist - Level 1
DEPARTMENT: IT
DIVISION: IT Help Desk
CLASSIFICATION: Hourly
STATUS: Non-Exempt
REPORTS TO: Client Support Services Supervisor
POSITION SUMMARY: Under the direction of the CSS Supervisor, the Client Support Services Specialist -Level 1 is responsible for day-to-day operations as defined by the CSS Supervisor. Responsibilities may include first level operational and technical support and other duties as defined in Essential Job Functions. This position also requires the Client Support Services Level 1 to perform job responsibilities in a timely fashion; to personally represent the Company and uphold its standards; to adhere to all Diskriter Policies and Procedures; and to assist in setting the standards of excellence for service and support with internal and external customers.
ESSENTIAL JOB FUNCTIONS:
Creates and participates in personal position description and performance evaluation with CSS Supervisor at least once a year.
Demonstrates excellent written and oral communication skills, including English usage, grammar, punctuation, and style.
Demonstrates the ability to understand diverse accents and dialects and varying dictation styles.
Communicates regularly with CSS Supervisor, providing feedback and offering suggestions for improvement in the processes of the Time Sharing division.
Attends required customer, department, and division meetings.
Perform other duties as assigned by the CSS Supervisor.
Demonstrates the ability to provide regular and predictable attendance at work.
Responsible for documenting each and every support call in our support tracking software.
Troubleshoots remote user technical issues including ISP, PC hardware, connectivity and software issues.
Responsible for ensuring all patient demographic databases utilized have been updated and reflect the most accurate data available.
Responsible for daily data center server monitoring and operations.
Performs daily first level server platform maintenance.
Responsible for the accurate and timely submission of reporting (Production, etc).
Responsible for remote user workstation building and shipping.
Monitors fax machine and distributes documents appropriately.
Research missing reports for clients and re-submit if necessary.
Perform edits/corrections accurately when necessary.
Respond to and completes appropriate portal requests.
Keeps abreast of computer upgrades and enhancements that may affect job performance and
Communicate any problems to appropriate personnel.
Communicates in a positive, professional manner with management, staff, co-workers, clients, and other healthcare personnel when providing information and services, seeking assistance, clarification and resolving problems.
Contribute ideas to guide the Company in ways that will ensure its success and profitability today and in the future.
This position may require travel for special projects to local client facilities; interstate travel may be required.
REQUIRED KNOWLEDGE, SKILLS, TRAINING, AND ABILITIES:
Excellent eye, hand and auditory coordination.
Knowledge of Microsoft Office preferred with entry-level computer and database knowledge.
Demonstrates the ability to provide reliable and dependable attendance.
Ability to work under high-pressure and prioritize multiple complex tasks.
Will have the ability to work successfully with employees of all levels of experience and expertise.
EDUCATION AND EXPERIENCE:
A minimum education level of a high school diploma with work experience in a similar field is preferred. Knowledge of Microsoft Office preferred with entry-level computer and database knowledge. Demonstrates the ability to provide reliable and dependable attendance. Ability to work under high-pressure and prioritize multiple complex tasks. Will have the ability to work successfully with employees of all levels of experience and expertise.
PHYSICAL DIMENSIONS:
Work: Exerting up to 50 pounds of force occasionally, and/or up to 15 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Note:
The statements herein are intended to describe the general nature and level of work being performed by Associates assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
COMPLEXITY OF DUTIES/DECISION-MAKING:
Expands job-related knowledge and skills to improve performance and adjust to change.
Uses interpersonal skills effectively to build and maintain cooperative working relationships.
Follows policies and procedures to contribute to the efficiency of the division.
Demonstrates the ability to work independently, under pressure, with minimal supervision.
Demonstrates the ability to understand and portray management philosophies and attitudes; can proactively solve problems.
$12-13 per hour, with room for growth
Office-based position
Sunday-Thursday, 7:00am to 4:00pm; plus remote on-call 1-week per month.