A national bank seeks Customer Service Representative for car repossessions.
Responsibilities:
- Performs a variety of operational tasks for a moderately complex to complex process or functions.
- Takes accountability for entire process from receipt of work to resolution and closure.
- Tasks require coordination of information among various operational areas and customers.
- Uses multiple online systems.
- Duties may include: receiving and reviewing incoming work, contacting appropriate resources as needed; entering transactions into CRT/PC, verifying accuracy; balancing general ledger accounts; resolving complex customer issues using multiple resources and records; preparing, editing, distributing, and/or correcting specialized and/or complex documents.
- Works under general supervision following established procedures.
- Exercises some judgment within guidelines.
- Acts as escalation point for less senior processors for complex issues or transactions, providing training as needed.
Qualifications:
- 2+ years related experience.
Required experience:
- Mortgage, Customer Service, Call Center, Borrowers, Car loans, Car repossession: 2 years
Responsibilities:
- Performs a variety of operational tasks for a moderately complex to complex process or functions.
- Takes accountability for entire process from receipt of work to resolution and closure.
- Tasks require coordination of information among various operational areas and customers.
- Uses multiple online systems.
- Duties may include: receiving and reviewing incoming work, contacting appropriate resources as needed; entering transactions into CRT/PC, verifying accuracy; balancing general ledger accounts; resolving complex customer issues using multiple resources and records; preparing, editing, distributing, and/or correcting specialized and/or complex documents.
- Works under general supervision following established procedures.
- Exercises some judgment within guidelines.
- Acts as escalation point for less senior processors for complex issues or transactions, providing training as needed.
Qualifications:
- 2+ years related experience.
Required experience:
- Mortgage, Customer Service, Call Center, Borrowers, Car loans, Car repossession: 2 years