Notes: Candidates must be willing to work flexible Swing shift 4PM - 12:30AM Sunday -Thursday or Tues - Sat Duties: • Perform initial fault isolation and actively troubleshoot and diagnose problems • Keep business owners informed of status and estimated time to repair. • Participate in tracking and prioritization of ticket handling, including inter-shift turnover. • Assist in the rapid assessment of both the nature and severity of problems and initiates calls to various support organizations as needed • Perform fundamental Windows Server and Unix system admin tasks • Perform initial tier 1 troubleshooting techniques to resolve incidents in regards to Network, Telecom, Server, Back-up Environment, and Data Center related facilities. Escalates using official escalation procedures when appropriate • Responsible for executing the daily, weekly, monthly operational monitoring and reporting tasks • Participates in 24/7/365 (3) shift rotation including weekends and holidays. Shift schedule is an irregular work week. • Receive incoming customer calls for trouble and technical support. • Use monitoring applications such as HP Business Service Manager and Network Node Manager to monitor systems, network and infrastructure • Performs other related duties as assigned. • Be able to work overtime with little to no notification. • Create and maintain documentation for processes and procedures. Skills: • Working knowledge of basic Windows Server and Unix system administration skills • Strong written and verbal communications skills. • At least 1 year experience working in a NOC or similar environment • Basic knowledge of internet protocols such as TCP/IP and Domain Name Service • Experience with Microsoft Office applications • Must be a self-starter, should be able to work independently and without supervision if required. Education: Associates Degree, IT certifications or equivalent experience
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