This position provides oversight for customer service service staff. Responsible for establishing departmental policies and procedures. Primary duties may include, but are not limited to:
Directs implementation and administration of benefit programs.Prepares and communicates information to appropriate parties regarding benefit programs, procedures, changes and government mandated disclosures.Audits to monitor efficiency and compliance with policies; prepares specialized reports;May be assigned to special project work consistent with the role and dictated by the needs of the business.Hires, trains, coaches, counsels, and evaluates performance of direct reports;
Qualifications
Requirements for Level I: BA/BS; 1 year of experience in a leadership role and 5 years related customer service experience, or any combination of education and experience, which would provide an equivalent background
Requirements for Level II: BA/BS; 2-3 years previous management experience in addition to 5+ years customer service experience, or any combination of education and experience, which would provide an equivalent background
This position will be hired into the Manager Customer Care job family and the level will be determined based on the experience of the candidate selected.
This job is located in Savannah, GA and is not a telework opportunity.
Must be able to work any shift during the hours of 7 AM- 7 PM.
Directs implementation and administration of benefit programs.Prepares and communicates information to appropriate parties regarding benefit programs, procedures, changes and government mandated disclosures.Audits to monitor efficiency and compliance with policies; prepares specialized reports;May be assigned to special project work consistent with the role and dictated by the needs of the business.Hires, trains, coaches, counsels, and evaluates performance of direct reports;
Qualifications
Requirements for Level I: BA/BS; 1 year of experience in a leadership role and 5 years related customer service experience, or any combination of education and experience, which would provide an equivalent background
Requirements for Level II: BA/BS; 2-3 years previous management experience in addition to 5+ years customer service experience, or any combination of education and experience, which would provide an equivalent background
This position will be hired into the Manager Customer Care job family and the level will be determined based on the experience of the candidate selected.
This job is located in Savannah, GA and is not a telework opportunity.
Must be able to work any shift during the hours of 7 AM- 7 PM.