Analyst - Shipboard Systems
Scope of work:
Works closely with Information Technology, Hotel Operations, Brand Marketing and other operational departments to understand business objectives and determine and document business process and requirements; while partnering with the project management organization (PMO) and solution teams within IT to deliver comprehensive solutions Responsible for meeting with business partners directly and facilitating/leading requirements gathering sessions (white boarding, brainstorming). The successful candidate will be able to quickly understand the issues and operational challenges facing IT and the business partners as well as the larger organization as a whole.
Essential Day to Day Responsibilities:
• Analyzes business and user needs, documentation of requirements per company standards, and translation into proper system requirement specifications.
• Participate in solution option evaluations with IT teams and business partners.
• Responsible for initial planning and estimation of low to moderate complexity projects and requests.
• Interfaces with PMO on developing a comprehensive project plan and leading business partners in their areas such as training, testing, operational changes/plans, user acceptance testing and deployment to the field (global locations).
• Remains engaged throughout the project at critical milestones, also working with business partners on their portions of the project. Assists in providing product training to internal IT teams.
Works as part of a team that is ultimately responsible for business satisfaction. They work as a member of the IT Portfolio Group, and also may be required to work independently with business partners on projects and larger initiatives. Keeps the team informed of progress and issues, particularly as it relates to changes in scope, schedule, and budget. A successful IT Business Analyst is technically savvy and possess strong collaboration abilities.
Required skills/competencies:
Experience working in a large hotel/resort environment along with knowledge of and experience supporting enterprise back office systems. Expected to gain knowledge of current cruise, hotel/resort, entertainment and technology trends and be able to participate in discussion of their application in the cruise industry.
CANDIDATE QUALIFICATIONS
• Excellent interpersonal skills, including oral and written communication skills
• Relevant experience as a Business Analyst, some directly with business teams
• Hospitality Experience, including Front Office, Back Office, and Guest Entertainment Systems support required
• Experience with Mobile Hospitality solutions (iOS/Android)
• Excellent organizational skills
• Ability to adapt and excel in a fast paced, dynamic work environment Ability to manage changing priorities
• Ability to make sound business decisions, putting the good of the team, the project and of company first.
• Ability to own and drive issues to resolution, sense of urgency with strong follow-up skills
• Experience developing and executing testing strategies & test scripts
• Ability to work with and maintain confidential and proprietary information. Candidate may be required to agree to and sign project related Non-disclosure agreements.
Preferred Skills:
Experience of Fidelio Cruise, Digital Interactive and Broadcast TV systems, and/or NFC (RFID) technologies.
Project Management experience an advantage.
Bachelor’s degree preferred in area of specialty, or equivalent experience
3-5 years of experience in the field or in a related area
Travel may reach 50% global travel Candidate must posses a valid passport and any required travel/work visas.
Must be able to freely travel to all global locations serviced by company on short notice.
Scope of work:
Works closely with Information Technology, Hotel Operations, Brand Marketing and other operational departments to understand business objectives and determine and document business process and requirements; while partnering with the project management organization (PMO) and solution teams within IT to deliver comprehensive solutions Responsible for meeting with business partners directly and facilitating/leading requirements gathering sessions (white boarding, brainstorming). The successful candidate will be able to quickly understand the issues and operational challenges facing IT and the business partners as well as the larger organization as a whole.
Essential Day to Day Responsibilities:
• Analyzes business and user needs, documentation of requirements per company standards, and translation into proper system requirement specifications.
• Participate in solution option evaluations with IT teams and business partners.
• Responsible for initial planning and estimation of low to moderate complexity projects and requests.
• Interfaces with PMO on developing a comprehensive project plan and leading business partners in their areas such as training, testing, operational changes/plans, user acceptance testing and deployment to the field (global locations).
• Remains engaged throughout the project at critical milestones, also working with business partners on their portions of the project. Assists in providing product training to internal IT teams.
Works as part of a team that is ultimately responsible for business satisfaction. They work as a member of the IT Portfolio Group, and also may be required to work independently with business partners on projects and larger initiatives. Keeps the team informed of progress and issues, particularly as it relates to changes in scope, schedule, and budget. A successful IT Business Analyst is technically savvy and possess strong collaboration abilities.
Required skills/competencies:
Experience working in a large hotel/resort environment along with knowledge of and experience supporting enterprise back office systems. Expected to gain knowledge of current cruise, hotel/resort, entertainment and technology trends and be able to participate in discussion of their application in the cruise industry.
CANDIDATE QUALIFICATIONS
• Excellent interpersonal skills, including oral and written communication skills
• Relevant experience as a Business Analyst, some directly with business teams
• Hospitality Experience, including Front Office, Back Office, and Guest Entertainment Systems support required
• Experience with Mobile Hospitality solutions (iOS/Android)
• Excellent organizational skills
• Ability to adapt and excel in a fast paced, dynamic work environment Ability to manage changing priorities
• Ability to make sound business decisions, putting the good of the team, the project and of company first.
• Ability to own and drive issues to resolution, sense of urgency with strong follow-up skills
• Experience developing and executing testing strategies & test scripts
• Ability to work with and maintain confidential and proprietary information. Candidate may be required to agree to and sign project related Non-disclosure agreements.
Preferred Skills:
Experience of Fidelio Cruise, Digital Interactive and Broadcast TV systems, and/or NFC (RFID) technologies.
Project Management experience an advantage.
Bachelor’s degree preferred in area of specialty, or equivalent experience
3-5 years of experience in the field or in a related area
Travel may reach 50% global travel Candidate must posses a valid passport and any required travel/work visas.
Must be able to freely travel to all global locations serviced by company on short notice.