Description
Customer Care Representative I
The Customer Care Representative will work under immediate supervision to receive and place follow-up telephone calls / e-mails to answer customer questions that are routine in nature. You will use computerized systems for tracking, information gathering and troubleshooting.
Successful associates must have some knowledge of company services, products, insurance benefits, provider contracts and claims. You will seek, understand, and respond to the needs and expectations of internal and external customers. Our Customer Care Representatives are held accountable to meet department goals.
The Customer Care Representative's primary duties may include, but are not limited to:
• Respond to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
• Analyze problems and provides information/solutions.
• Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
• Thoroughly document inquiry outcomes for accurate tracking and analysis.
• Develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
• Research and analyze data to address operational challenges and customer service issues.
• Provide external and internal customers with requested information.
Qualifications
• HS diploma or GED
• 1 year of previous customer service experience; or any combination of education and experience, which would provide an equivalent background.
• Must pass the appropriate pre-employment test
• Be able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues.
Customer Care Representative I
The Customer Care Representative will work under immediate supervision to receive and place follow-up telephone calls / e-mails to answer customer questions that are routine in nature. You will use computerized systems for tracking, information gathering and troubleshooting.
Successful associates must have some knowledge of company services, products, insurance benefits, provider contracts and claims. You will seek, understand, and respond to the needs and expectations of internal and external customers. Our Customer Care Representatives are held accountable to meet department goals.
The Customer Care Representative's primary duties may include, but are not limited to:
• Respond to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
• Analyze problems and provides information/solutions.
• Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
• Thoroughly document inquiry outcomes for accurate tracking and analysis.
• Develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
• Research and analyze data to address operational challenges and customer service issues.
• Provide external and internal customers with requested information.
Qualifications
• HS diploma or GED
• 1 year of previous customer service experience; or any combination of education and experience, which would provide an equivalent background.
• Must pass the appropriate pre-employment test
• Be able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues.