Fantastic opening with our San Francisco Client great compensation package!
Description:
Our Client is looking for a talented, motivated lending professional to join its Client Care team. As a Client Care Specialist, you will provide an extraordinary level of customer service for both the Residential and Commercial lending groups by responding to any inquiries, requests, and problems in a timely and effective manner. By utilizing your knowledge of lending products, services, fees, regulations, and systems, you will research and resolve issues for internal clients as well as external loan clientele. You will have valuable opportunities to hone your leadership skills by providing direction to junior Client Care staff.
Duties and Responsibilities:
• Maintain current knowledge of lending products, services, systems, and processes in order to provide up-to-date and expert client service.
• Recognize issues that demand escalation, determine the appropriate Client contact, and act as liaison between the customer and relevant group(s) in order to achieve a successful resolution.
• Perform duties and responsibilities specific to department functions and activities or as assigned by supervisor.
Requirements:
• High School Degree required, Bachelor’s Degree is preferred.
• Must possess 2 or more years of experience in loan operations or related lending functions.
• Must possess strong working knowledge of Microsoft Office Suite.
• Experience with residential and commercial loan systems and operations.
• Must possess strong analytical, process, and people skills.
• Must possess excellent oral and written communication skills.
Description:
Our Client is looking for a talented, motivated lending professional to join its Client Care team. As a Client Care Specialist, you will provide an extraordinary level of customer service for both the Residential and Commercial lending groups by responding to any inquiries, requests, and problems in a timely and effective manner. By utilizing your knowledge of lending products, services, fees, regulations, and systems, you will research and resolve issues for internal clients as well as external loan clientele. You will have valuable opportunities to hone your leadership skills by providing direction to junior Client Care staff.
Duties and Responsibilities:
• Maintain current knowledge of lending products, services, systems, and processes in order to provide up-to-date and expert client service.
• Recognize issues that demand escalation, determine the appropriate Client contact, and act as liaison between the customer and relevant group(s) in order to achieve a successful resolution.
• Perform duties and responsibilities specific to department functions and activities or as assigned by supervisor.
Requirements:
• High School Degree required, Bachelor’s Degree is preferred.
• Must possess 2 or more years of experience in loan operations or related lending functions.
• Must possess strong working knowledge of Microsoft Office Suite.
• Experience with residential and commercial loan systems and operations.
• Must possess strong analytical, process, and people skills.
• Must possess excellent oral and written communication skills.