Summary of Position:
Plan and direct housekeeping team members to carry out their duties to ensure the cleanliness of guest rooms, lounges, lobbies, bathrooms and hallways Provides superlative service to hotel guests and co-workers in performing all housekeeping duties Provide a high level of attention to detail and following procedures
Essential Responsibilities
• Schedules and supervises housekeeping staff
• Plan and direct housekeeping team members to carry out their duties
Train, supervise and monitor the quality of work of housekeepers
• Inventory, order and stock the laundry room with all needed equipment and supplies per guidelines provided
• Maintain professional appearance and supervise use of housekeeping equipment
• Informs the General Manager of all activities and needs prior to the end of the shift
• Oversee the work of housekeeping staff
• Inspect guest rooms prior to checking in
• Supervise room cleaning and replenishing duties
• Plan schedules for housekeeping staff Hand out individual work assignments
• Ensure training of new hires
• Issue supplies to housekeeping staff at the beginning of each shift
• Supervise housekeeping staff and conduct detail inspection of all rooms and service areas
• Maintain housekeeping budget
• Recruit and train housekeeping staff
• Create reports for management
• Ensure appropriate maintenance of all housekeeping equipment and tools
• Maintain inventory of tools and supplies used in housekeeping activities
May also:
Guest Room:
• Follow detailed cleaning worksheet for each guest room cleaning
• Change bedding and make beds as directed
• Vacuum floors and wash carpets and rugs
• Empty wastepaper baskets and ashtrays
• Clean and polish furniture, fixtures, and wooden surfaces
• Clean and polish furniture and fixtures
• Clean windows, glass partitions, and mirrors
• Move and arrange furniture, and turn mattresses
• Make adjustments and to heating, cooling and ventilating systems to hotel standards
• Replenish bathroom items and mini bar supplies
• Stock guest room amenities and supplies (coffee, tea, sugar, etc) as needed
• Replenish supplies such as drinking glasses, towels, writing supplies
• Complete inventory of guest room amenities on form provided. Inform manager of any missing items
• Gather and empty trash and transport trash to waste disposal equipment
• Replace light bulbs as needed
• Sort bedding and towels, load washing machines, and iron and fold dried items
• Sort, count, and mark clean linens, and store them in linen closets
• Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts or by hand as needed
• Deliver any items requested by guests to guest rooms
Public Areas:
• Clean building floors and walls by sweeping, mopping, scrubbing, or vacuuming them
• Steam-clean or shampoo carpets
• Clean and polish floors
• Notify supervisor of the need for major repairs or additions to the hotel
• Replace light bulbs
• Observe precautions required to protect resort and guest property, and report damage, theft, and found articles to supervisors
Qualifications:
A minimum of 6 months of housekeeping experience
Must be able to communicate clearly with managers and other personnel
Must be bilingual with English and Spanish
Must be able to provide 2-3 professional references, pass a background check and drug check
Physical:
Be able to reach, bend, stoop and frequently lift up to 40 pounds (may be aided)
Be able to walk and work in a standing position for long periods of time (up to 9 hours)
Plan and direct housekeeping team members to carry out their duties to ensure the cleanliness of guest rooms, lounges, lobbies, bathrooms and hallways Provides superlative service to hotel guests and co-workers in performing all housekeeping duties Provide a high level of attention to detail and following procedures
Essential Responsibilities
• Schedules and supervises housekeeping staff
• Plan and direct housekeeping team members to carry out their duties
Train, supervise and monitor the quality of work of housekeepers
• Inventory, order and stock the laundry room with all needed equipment and supplies per guidelines provided
• Maintain professional appearance and supervise use of housekeeping equipment
• Informs the General Manager of all activities and needs prior to the end of the shift
• Oversee the work of housekeeping staff
• Inspect guest rooms prior to checking in
• Supervise room cleaning and replenishing duties
• Plan schedules for housekeeping staff Hand out individual work assignments
• Ensure training of new hires
• Issue supplies to housekeeping staff at the beginning of each shift
• Supervise housekeeping staff and conduct detail inspection of all rooms and service areas
• Maintain housekeeping budget
• Recruit and train housekeeping staff
• Create reports for management
• Ensure appropriate maintenance of all housekeeping equipment and tools
• Maintain inventory of tools and supplies used in housekeeping activities
May also:
Guest Room:
• Follow detailed cleaning worksheet for each guest room cleaning
• Change bedding and make beds as directed
• Vacuum floors and wash carpets and rugs
• Empty wastepaper baskets and ashtrays
• Clean and polish furniture, fixtures, and wooden surfaces
• Clean and polish furniture and fixtures
• Clean windows, glass partitions, and mirrors
• Move and arrange furniture, and turn mattresses
• Make adjustments and to heating, cooling and ventilating systems to hotel standards
• Replenish bathroom items and mini bar supplies
• Stock guest room amenities and supplies (coffee, tea, sugar, etc) as needed
• Replenish supplies such as drinking glasses, towels, writing supplies
• Complete inventory of guest room amenities on form provided. Inform manager of any missing items
• Gather and empty trash and transport trash to waste disposal equipment
• Replace light bulbs as needed
• Sort bedding and towels, load washing machines, and iron and fold dried items
• Sort, count, and mark clean linens, and store them in linen closets
• Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts or by hand as needed
• Deliver any items requested by guests to guest rooms
Public Areas:
• Clean building floors and walls by sweeping, mopping, scrubbing, or vacuuming them
• Steam-clean or shampoo carpets
• Clean and polish floors
• Notify supervisor of the need for major repairs or additions to the hotel
• Replace light bulbs
• Observe precautions required to protect resort and guest property, and report damage, theft, and found articles to supervisors
Qualifications:
A minimum of 6 months of housekeeping experience
Must be able to communicate clearly with managers and other personnel
Must be bilingual with English and Spanish
Must be able to provide 2-3 professional references, pass a background check and drug check
Physical:
Be able to reach, bend, stoop and frequently lift up to 40 pounds (may be aided)
Be able to walk and work in a standing position for long periods of time (up to 9 hours)